Design Sales Associate

About the Role

Join our dynamic team as a Design Sales Associate and embark on a rewarding career where your ambition drives your success. This role offers competitive earnings potential, including an hourly base wage plus UNCAPPED commissions on all sales. You will be responsible for creating sales by utilizing exceptional customer service and knowledge of the La‐Z‐Boy selling process, products, and services. The goal is to create long-term customer relationships that lead to increased sales and profitability. You will develop an awareness of interior design through practical experience, observation, and interaction with a La‐Z‐Boy Designer.

• Training Pay: $21 per hour for 2-6 weeks (no commissions)
• Average Annual Earning Potential After Training: $50,000 - $70,000+ (inclusive of base, bonus, and commission)

Key Responsibilities

• Contribute to store sales goals by selling furniture, accessories, and services.
• Promote the Design program and assist the Designer to achieve established sales goals.
• Consistently execute the La‐Z‐Boy selling process and strive to provide a favorable customer experience.
• Develop and utilize sales skills including approach, rapport building, needs discovery, customized portfolio presentations, objection handling, closing, follow-up, and continuing contact with customers.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Maintain strong knowledge of existing and new product lines.
• Schedule professional home consultations to present customized room designs, including fabric, furniture, table, and accessory recommendations, and the benefits of professional installation.
• Execute and champion the Design process following established company guidelines.
• Support design-related functions in the store.
• Provide the highest level of customer service to all current and future customers.
• Ensure each customer has an informative and positive experience using good customer service skills and product knowledge, following the company selling process.
• Effectively use Podium to ensure customer satisfaction and future follow-up.
• Make sound business decisions to deliver customer satisfaction and promote a team environment.
• Provide support by being responsive to incoming phone calls and emails.
• Assist in handling customer issues and/or complaints, providing appropriate solutions and alternatives.
• Maintain a positive working relationship with all store employees.
• Assist to train, coach, and develop new peers on La‐Z‐Boy product knowledge and selling process/skills.
• Help promote and champion a culture of sales and service.
• Assist with the overall visual appearance of the store, including showroom displays, tagging products, accessory catalogs, design center fabrics, floor moves, and general store cleanliness.
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries.
• Accurately complete daily On‐Point system logs.
• Show a sense of urgency, enthusiasm, and excitement with the store team and customers.
• Maintain adequate knowledge of company standards, product knowledge, and internal processes and systems.
• Consistently schedule deliveries with customers.
• Responsible for opening and closing of the store.

Requirements & Tech Stack

• High School Diploma or equivalent.
• Previous selling experience and ability to close a sale strongly preferred.
• Excellent communication, customer service skills, and organizational skills.
• Strong interpersonal skills to effectively communicate, build rapport, and positively influence.
• Demonstrated persuasion and negotiation skills.
• Ability to effectively manage time and conflicting priorities.
• Ability to work effectively and productively with others as a team.
• Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays.
• Initiative to meet assigned goals and motivated to achieve more.
• Strong attention to detail.
• Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint.
• Bachelor’s degree in Business or a related field is preferred.

Compensation & Benefits

• Post-Training Pay:
• Base Pay: $18 per hour
• Commission & Bonus: Earn more with UNCAPPED commission on sales (rates vary from 2% - 6% based on sales type). Quarterly bonus opportunity of up to $2,000, based on meeting defined individual sales goals.
• Benefits for Employees In The US:
• Medical, Vision, Dental and Basic Life Insurance.
• 401k retirement plan with company match of up to 6%.
• Paid time off includes 9-11 paid holidays, two weeks’ prorated vacation as a new hire, and either personal time or state mandated sick time.
• Health Insurance through Blue Cross/Blue Shield.
• Optum for Prescriptions In-Network.
• Paid Bonding Leave.
• Paid Training.
• Health Savings Account.
• Tuition Reimbursement (up to $5,250 per calendar year).
• Employee Assistance Program (Free to all employees, including counseling sessions, financial and legal resources).

Physical Demands/Work Environment

• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time.
• Nearly continuous use of repetitive hand motions, hearing and listening.
• Often required to sit, walk, bend and stoop.
• Subject to inside environmental conditions.
• Ability to pass background and drug screen.