Per Diem Associate Patient Care Coordinator

About the Role

This is a per diem Associate Patient Care Coordinator position supporting ProHealth Care.

Key Responsibilities

• Greets visitors and patients in person.
• Communicates by telephone or video conferencing, upholding excellent customer service.
• Handles confidential information appropriately by protecting and disclosing information to only those authorized.
• Understands and follows all Switchboard departmental processes.
• Prioritizes by assessing and analyzing information to identify immediate emergency needs.
• Demonstrates technical knowledge and competence in departmental procedures and maintains current physician on-call schedules to ensure appropriate communication to ProHealth Care Physicians.
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible.
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed.
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily.
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed.
• Provides wayfinding instructions and assists with hospital information as requested.
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable.
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed.
• May perform other duties upon request.

Requirements & Tech Stack

• High School Diploma/GED OR 5+ years of customer service experience in an office setting or professional work environment.
• 1+ years of customer service experience in a medical office setting.
• Intermediate level of proficiency with Microsoft Office products.
• Ability to work 2 shifts per pay period, 1 weekend per calendar month, and 2 holidays per year.
• Ability to work a variety of shifts to support a 24-hour operating system.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience working in an Emergency Department.
• Experience with electronic medical records system.
• Experience in a medical office or hospital admitting/registration office.
• Knowledge of medical terminology.

Soft Skills

• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Demonstrated ability to work in fast-paced environments.

Additional Information

• Location: 791 Summit Ave, Oconomowoc, WI 53066.
• Training: 6-8 weeks of paid training, conducted on-site. Training hours will be based on schedule or discussed on the first day.
• Sign-on Bonus: $2,000 sign-on bonus for external candidates only. Internal candidates are not eligible.