Sales Advisor, Monterey Street

About the Role

As a Sales Advisor, you will be responsible for:

• Providing excellent customer service, welcoming and guiding customers.
• Actively selling products and offering customers support and guidance.
• Utilizing fashion and product knowledge to provide customers with relevant information for the best experience.
• Working on garment refill and care.
• Contributing to the presentation of a clean and tidy sales floor and back of house.
• Collaborating with the store team to deliver an excellent customer experience.

Key Responsibilities

Customer Sales & Profit

• Provide excellent customer service by welcoming and guiding customers through the store and OMNI experience where available.
• Engage in conversations with customers to provide excellent service.
• Guide customers through fashion trends, stories, and products in all areas of the store.
• Effectively promote and sell products to customers.
• Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent the H&M brand positively during all customer interactions.
• Support commercial or operational actions to reach sales targets with the store management team.

Fashion & Trend Awareness

• Stay up-to-date with the fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
• Use product and fashion knowledge to share relevant information with customers.

Team & Development

• Retain and share service, fashion, and store operations knowledge and skills with colleagues.
• Follow all procedures, routines, and legal requirements in all areas of the store.
• Give and receive feedback with colleagues to learn, develop, and support each other.
• Participate in relevant onboarding, introduction processes, trainings, and courses.

Retail Operations / Visual & Commercial Execution

• Complete the full garment cycle, from unpacking and refill to steaming, and ensure good garment care.
• Operate fitting room and checkout areas according to best practice and processes.
• Contribute to a clean and tidy sales floor and back of house, including stockrooms.
• Support garment presentation, execution, and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines.
• Ensure good stock levels with replenishment routines on the sales floor.
• Uphold and follow best practices for any in-store OMNI Services and in-store tech services/tools (e.g., Instore Care App, Click & Collect, Smart Store).
• Support with opening and closing of the store.
• Follow all H&S guidelines and legal requirements applicable to the role and responsibilities.

Qualifications

Who You Are

• Passionate about fashion and everything created in-store.
• Motivated by giving customers a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented.
• Enjoy working in a collaborative and dynamic environment.
• Possess sales experience working in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or other service-related industries.

Additional Information

• Job Status: Hourly, Non-Exempt
• Compensation: Sales Associates Pay Rate $17.50 per hour

Benefits

• Staff discount card usable on all H&M Group brands in stores and online.
• Participation in the H&M Incentive Program – HIP.
• Access to a large global talent community.
• Colleague Resource Groups (CRGs) for community and networking.
• Employee discount at H&M, & Other Stories, and COS.
• Comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day.

Note: This job posting highlights critical responsibilities and requirements. Additional duties may be assigned at the company's discretion.