Claims Trainee

Position Title: Claims Trainee

Start Date: Summer 2027

Position Summary

This claims trainee role offers participants hands-on experience in quality improvement. This individual contributor position works under close supervision to handle and resolve low complexity commercial claims for a specific line of business, requiring regular communication with customers and insureds.

Key Responsibilities

• Develop a working knowledge of commercial insurance and manage an inventory of low complexity claims by completing a formal training program, following company protocols to verify policy coverage, gather information, maintain file documentation, and authorize disbursements within authority limits.
• Contribute to customer satisfaction by interacting professionally and effectively with insureds, claimants, and business partners, achieving quality and cycle time standards, providing timely updates, and responding promptly to inquiries.
• Verify coverage and establish timely and adequate reserves by reviewing policy language, estimating potential claim valuation, and following company claim handling protocols.
• Determine liability and compensability by conducting investigations, gathering pertinent information, taking statements, and working with experts to verify claim facts.
• Collaborate with appropriate internal and external partners, suppliers, and experts to facilitate optimal claim outcomes.
• Authorize claim disbursements (with manager approval) within authority limits by determining liability and compensability, negotiating settlements, and escalating to a manager as appropriate.
• Meet or exceed quality standards by following company guidelines, achieving quality and cycle time targets, ensuring proper documentation, and issuing appropriate claim disbursements.
• Identify and address subrogation/salvage opportunities or potential fraud by evaluating claim facts and making referrals to appropriate resources.

Qualifications

• Strong desire to develop knowledge and understanding of the commercial insurance industry, products, and claims practices.
• Good verbal and written communication skills with the ability to demonstrate empathy and provide exceptional customer service.
• Ability to develop collaborative business relationships with internal and external partners.
• Analytical mindset with critical thinking skills.
• Strong work ethic, with demonstrated time management and organizational skills.
• Ability to work in a fast-paced, collaborative environment at high levels of productivity.
• Knowledge of Microsoft Office Suite and ability to learn business-related software.
• Ability to manage multiple priorities and adapt to a changing environment.
• Bachelor's degree preferred.
• Ability to obtain and maintain an Insurance Adjuster License, where applicable.

Compensation

• $35,000–$65,000 per year