Special Assignment Admin-1
Federal Express Corporation
About the Role
Temporary assignment, not to exceed 12 weeks.
Two Full-Time Operations Admin positions available on the AM shift, schedule to be determined.
Key Responsibilities
- Perform clerical and administrative functions for hub and station operational areas, including linehaul, records management, quality assurance, and customer service.
- Address and resolve issues with damaged and incorrectly addressed packages to optimize delivery time.
- Serve as the customer's first line of contact for various issues.
- Provide clerical support such as photocopying, filing, faxing, emailing, and answering telephones.
- Review, research, and enter data in various systems to support functional areas.
- Compile data and provide regular and ad-hoc reports to management.
- Resolve or escalate customer inquiries and issues.
- Assist management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files.
- Manage records, including maintenance, destruction, and inventory.
Additional Quality Assurance/Loss Prevention Responsibilities
- Support timely delivery and mitigate loss/damage by performing address searches/corrections and ensuring packages are in good condition.
- Prioritize workflow to maximize same-day package resolution and dispatch.
- Ensure all packages receive appropriate scan statuses.
- Inspect and handle hazardous material damages per policy.
- Account for all loose product per company policy.
- Research missing packages to understand scanning failure causes and compile information on disputed deliveries for management.
- Review and trend loss and damaged claims to identify improperly charged claims for management attention.
Additional Linehaul Responsibilities
- Review and enter Independent Contractor (IC) settlement information into the appropriate system.
- Enter settlement adjustments as directed by management.
- Compile required documentation to establish and maintain Department of Transportation (DOT)-required files.
- Verify timely log entry into the system.
- Enter individual vehicle mileage record information and work with ICs and Linehaul staff to rectify issues.
- Track metrics including the IC charge back program, complaints, and maintenance compliance.
- Prepare weekly reports for management review.
- Serve as initial contact for IC inquiries or issues relating to settlement, uniforms, decals, etc., and route to management for resolution.
- Perform other duties as assigned.
Requirements & Tech Stack
- High School Diploma or GED required.
- Previous clerical or customer service experience preferred.
- General business skills: typing, data entry and review, use of phone, copier, and fax.
- Software skills: use of Microsoft Office software and web-based applications.
- Customer service skills to effectively and professionally respond to requests.
- Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment with changing priorities, maintaining high attention to detail and accuracy.
Qualifications
- Please submit a resume with application submission.
Pay
- $17.63 - $22.63 USD Hourly