Welcome Center Representative, Nights and Weekends

About the Role

The Welcome Center Representative is a customer-service-focused position within the YMCA Membership Sales & Service Team, operating under the supervision of the Director of Membership Sales & Service. This role requires managing member check-in, enforcing safety protocols, conducting membership and program sales, handling telephone calls, regulating lobby traffic, providing membership and program information, and executing YMCA policies and procedures. Part-Time Hours are available, specifically for Nights and Weekends.

Key Responsibilities

• Present a welcoming and friendly demeanor when greeting and serving members and program participants.
• Arrive on time, dressed in uniform with a YMCA name tag, and ready to begin work at the scheduled start of your shift.
• Enforce YMCA safety and membership policies at all times.
• Conduct prospective member tours, as needed.
• Take member and non-member phone calls per YMCA policies.
• Communicate YMCA policies and procedures effectively to members and staff.
• Perform responsibilities such as cashing out, balancing daily transactions, and dropping envelopes in the safe.
• Maintain an orderly and neat workspace and clean up when leaving.
• Respond to emergencies, assemble emergency equipment, and assist in the care of victims.
• Attend staff meetings and work as a team player.
• Perform all other duties as assigned.

Expectations for All YMCA Staff

• Provide excellent member service by exceeding expectations, being a good listener, caring about members’ well-being, and checking in on their progress.
• Take initiative to talk with members and make them feel welcome.
• Multitask and work in a fast-paced environment.
• Use Listen First skills to build relationships with members, program participants, and prospects.
• Make eye contact with members as much as possible when talking to them.
• Ask members how they are doing or if they are having a good day.
• Make members feel welcome by being pleasant and cheerful, including saying hello, goodbye, calling members by name, and smiling.

Requirements & Tech Stack

• Ability to work independently and problem-solve to serve Y members.
• Willingness to substitute shifts where there is no coverage, including opening, closing, and weekend shifts.
• Ability to communicate YMCA policies and procedures effectively.
• Basic transaction handling and cash management skills.
• Ability to respond to emergencies and assist victims.

Qualifications

• None explicitly stated beyond the responsibilities and expectations.

Benefits

• FREE YMCA Membership for you.
• Discount on Specialty Programs (e.g., Personal Training, Swimming Lessons).
• Discounted or FREE family membership.
• Robust Retirement Plan (up to 10%, subject to eligibility requirements).
• Health, Dental, and Vision Benefit Package.
• Vacation and Sick Time (Part-time staff receive sick time).