Associate Patient Care Coordinator

About the Role

The Associate Patient Care Coordinator functions as an integral member of the team and is the first point of contact for all people inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork.

Working Hours: Monday - Friday, a 40-hour work week between the hours of 6:30 am to 5:00 pm. The schedule will be determined by the supervisor upon hire.

Location: 904 7th Avenue, Seattle, WA 98104

Key Responsibilities

• Greet customers into practice and provide instruction and/or direction as necessary both on the phone and in person
• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Follow the payment Security policy and procedures according to Optum Medical guidelines
• Ability to maintain a work queue list - complete any pending actions, e.g., insurance eligibility
• Obtain patient signatures for required documents
• Upload a valid Government issued state ID of patient and patient insurance cards
• Schedule and coordinate all patient appointments as directed
• Maintain an organized and clean work area, free of clutter
• Prepare all documentation and records with accuracy as directed or necessary for the patient's care
• Meet or exceed the performance measures established by the Practice Management Dept
• Follow established policy and procedures related to the position
• Participate and contribute to a team-based environment
• Maintain a team supportive attendance record
• Understand and deliver quality customer service that is consistent with Optum's efforts in becoming a High-Performance Organization
• Follow OSHA/WISHA (including usage of PPE) guidelines
• Follow HIPAA regulations
• Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations
• Ability to cover other offices as needed
• Performs other duties as assigned

Requirements & Tech Stack

• High School Diploma/GED
• One plus years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
• One plus years of customer service or Healthcare experience
• Experience taking inbound and making outbound calls
• Experience working in a medical office position performing duties such as scheduling appointments, checking patients in/out, and insurance verification or Healthcare experience

Preferred Qualifications

• One plus years of experience working knowledge of Epic EMR software

Qualifications

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others