Sales Development Program, Phoenix, AZ

Sales Development Program - Phoenix, AZ

About the Role

UnitedHealthcare is growing its team in Phoenix, AZ, with multiple Early Careers full-time sales opportunities available in the Sales Development Program. This inbound call role involves consulting customers on their insurance needs, matching them with the correct coverages, products, and benefits. Training is fully onsite, and schedules are determined by the Hiring Manager after training completion.

Key Responsibilities

• Handling inbound calls from prospective members.
• Identifying customer needs and converting callers to qualified leads or sales.
• Asking appropriate questions, listening actively, and documenting information in computer systems.
• Utilizing knowledge of the product portfolio to assess prospect needs, explain product differences, and assist in product selection.
• Potentially making outbound calls to members for follow-up or to review products/services.
• Assisting prospects with completing enrollment applications over the phone.
• Meeting established goals for performance, attendance, and consumer experience.
• Maintaining requirements for agent licensure, appointments, and annual product certification.
• Applying AI tools and techniques to drive efficiency, insights, and innovation within the functional area.
• Designing, developing, and deploying AI-powered solutions to address complex business challenges.
• Building and optimizing prompts for analysis, reporting, and automation.
• Integrating AI into workflows (e.g., reporting, dashboards, operations processes).
• Analyzing data using AI-enabled tools and generating insights.
• Collaborating with teams to identify opportunities for AI-driven improvements.
• Ensuring responsible and compliant use of AI solutions.

Work Schedule

• Operating hours: Monday - Friday 7:00 AM - 9:00 PM.
• Shift will be provided during training.
• Rotational weekend work is required.
• Flexibility is desired based on the seasonality of the business.

Work Location

• Onsite training program in a standard day shift for 6-10 weeks.
• Phoenix, AZ.

Program Features

• Accelerated career development through a structured Sales Development Program.
• Opportunity to learn new skills and foster continued growth.
• Collaboration with experienced professionals, mentors, and sales leaders.
• Building relationships within a close-knit community of peers to expand your network.
• Curriculum-based and structured development program.

Compensation & Benefits

• Guaranteed base pay + monthly sales incentive earning potential.
• Total compensation for a licensed agent is determined by work ethic, sales performance, and customer experience.
• Average first-year annual earnings: $60K (base + sales commissions).
• Top performers can earn $80K+.
• Sign-on bonus: Up to $3,000 for external candidates ($2,000 base + $1,000 if licensed at time of offer).
• 18 days accrued Paid Time Off during the first year + 8 Paid Holidays.
• Medical Plan options with participation in a Health Spending Account or Health Saving Account.
• Dental, Vision, Life & AD&D Insurance.
• Short-term and Long-term Disability coverage.
• 401(k) Savings Plan.
• Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).
• Fun and competitive work environment focused on teamwork and individual success.
• Hourly pay range: $16.00 to $24.00 per hour (based on full-time employment).
• Eligibility for bonuses based on sales performance.

Requirements & Tech Stack

• Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• AI tools and techniques.
• AI-powered solutions.
• Prompts.
• AI.
• AI-enabled tools.

Qualifications

• Currently in the final year of obtaining a Bachelor's degree OR obtained degree no longer than 24 months prior to the position start date, from an accredited college/university.
• Bachelor's degree must be obtained prior to the start of employment.
• Must be eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization.
• F-1 students with practical training and candidates requiring H-1Bs, TNs, etc. will not be considered.
• No license is required prior to starting the role.
• Training requires successful completion of UHC Portfolio Agent New Hire training classes and demonstration of proficiency.

Preferred Qualifications

• Work or volunteer experience in sales, customer service, health care, or health insurance.

Note: UnitedHealth Group is not able to offer relocation assistance or visa sponsorship for this position.