Advisory Services Consultant, EDS

About the Role

Optum Insight is dedicated to improving the flow of health data and information to create a more connected system. We aim to remove friction and drive alignment between care providers, payers, and consumers, leveraging deep industry expertise and innovative technology. The Advisory Services Consultant - EDS - Remote is part of the Optum Advisory - Enterprise Delivery Services (EDS) consulting practice, a rapidly growing business serving clients across the healthcare ecosystem. EDS provides on-demand consulting talent, premium customer care, and flexible contracting to enable clients to focus on core capabilities and build an agile workforce. EDS consultants combine deep healthcare expertise with AI-enabled delivery approaches, utilizing data-driven tools to accelerate insights, improve decision-making, and drive measurable outcomes for complex enterprise initiatives. Engagements are delivered through structured consulting models tailored to client needs, scope, and organizational maturity. Consultants support both internal UnitedHealth Group teams and external commercial clients in areas such as Healthcare Consulting, Project and Program Management, Business Analysis, Product Management, Process Transformation, Change Management, Quality Assurance, Data Analysis and Reporting, AI-driven innovation and solution enablement, and Training, Learning and Development. You'll have the flexibility to work remotely from anywhere within the U.S.

Key Responsibilities

• Collaborate with business and technology teams to identify issues, establish objectives, develop recommendations, and implement solutions for clients.
• Perform project management duties, including work plan development, stakeholder management, and creation of engagement artifacts.
• Leverage AI-enabled tools to support and accelerate consulting delivery activities, improving efficiency and outcomes.
• Monitor, manage, and document project milestones, deliverables, and outcomes, proactively identifying and addressing emerging issues.
• Develop, communicate, and execute comprehensive project risk and issue management plans, including mitigation and escalation strategies.
• Drive outcomes without direct authority in a cross-functional environment.
• Conduct research studies, including collecting, analyzing, trending, and presenting data and recommendations to management.
• Define, develop, and document business requirements to ensure client needs are captured and delivered.
• Work closely with Developers, Quality Assurance Analysts, Architects, Business Partners, and other Technology teams to ensure requirements and design are fully understood.
• Assist in quality assurance and user acceptance testing by writing test scripts, executing test cases, and documenting defects.
• Build and maintain relationships with internal and external clients.
• Provide clear oral and written communications and share knowledge at all organizational levels.
• Ensure engagements perform consistently with expected client value and internal financial targets.

Requirements & Tech Stack

• 3+ years of experience in Project and/or Product Management within a healthcare environment.
• 3+ years of Process Improvement experience.
• 2+ years of building/creating project deliverables with the ability to manage complex work-streams in a client-facing role.
• 2+ years of experience working in an Agile environment.
• 1+ years of experience with CA Agile, Rally, JIRA, or similar application.
• Experience using AI-enabled tools (e.g., generative AI, automation tools, or advanced analytics platforms) to enhance productivity and deliverables.
• Limited travel may be required (less than 25% on average over a year, potentially Monday through Thursday for multiple concurrent weeks).
• Based in greater Minneapolis, MN OR ability to relocate at own expense to Minnesota OR ability to travel up to 25%.
• Ability to work core business hours Monday - Friday.
• Consultants working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Qualifications

• Agile / Scrum certified
• Experience with a nationally recognized consulting firm or a healthcare payer or provider system
• Experience in all phases of the Software Development Life Cycle (SDLC)
• Experience in digital health or consumer digital products or services
• Experience in a large matrixed environment
• Demonstrated ability to work in a highly technical, fast-paced environment
• Proven solid interpersonal skills