M&A Digital Channel Business Analyst

About the Role

Wilmington Trust’s Institutional Services (IS) division is undergoing a strategic digital transformation to drive revenue growth through new digital-first trust and agency service products, transition to a client-centric operating model, expand globally, and lower the cost to serve. This role supports the evolution of Mergers & Acquisitions (M&A) deal administration capabilities and associated IS suite of tools, contributing to a rapidly growing business segment.

Key Responsibilities

• Support Digital Product Development and Experience Delivery
• Elicit and document product requirements from key stakeholders
• Document existing business processes via interviews and observation
• Document screen flows and user journeys
• Support review of wireframes, prototypes, and proposed screen flows
• Translate user experience feedback into updated requirements
• Define and track success metrics for new features and enhancements (adoption, usage, completion, errors, operational efficiency)
• Support User Acceptance Testing (UAT)
• Facilitate issue triage
• Document feature traceability from requirements through test scripts and delivered functionality
• Collaborate with product, technology, operations, and business stakeholders to clarify scope, dependencies, and delivery needs
• Document user stories and acceptance criteria
• Document data/interface requirements
• Develop thorough functional test scripts for new features and feature enhancements
• Client-Centric Mindset
• Advocate for end users by supporting solution validation and gathering feedback to ensure products meet client and business needs
• Demonstrate a risk and compliance mindset
• Identify risk, control, compliance, and operational considerations during discovery and requirements definition
• Partner with product, operations, risk, and compliance stakeholders to ensure requirements support appropriate controls
• Support delivery of solutions that balance client experience, business value, operational efficiency, and risk management

Requirements & Tech Stack

• Business analyst experience supporting digital products, platforms, or technology-enabled business processes
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills
• Strong attention to detail and organizational discipline
• Ability to work effectively in ambiguous, fast-paced, or evolving environments
• Client-centric mindset
• Experience with digital experience user measurement and metrics
• Experience with business process modeling tools (e.g., Lucidchart, Visio)
• Understanding of digital security and access management concepts (login, authentication, identity verification, account security controls)
• Knowledge or experience specific to M&A
• Familiarity with Agile delivery and tools like Jira or Confluence
• Certifications or coursework in business analysis, Agile, or similar

Qualifications

• Combined minimum of 5 years' higher education and/or business, technology, or a related field experience
• Preferred: Bachelor’s degree or equivalent experience in business, technology, or a related field

Location

• Hybrid: 4 days in office within M&T/Wilmington Trust footprint.
• Remote will be considered if based out of footprint.
• Wilmington, Delaware, United States of America