Client Service Associate

About the Role

Raymond James is seeking a dynamic Client Service Associate to join their growing team. This role provides high-quality, high-touch administrative support to Financial Advisors, their prospective and existing clients, and other branch staff.

Key Responsibilities

• Service a high volume of daily interactions, including basic inquiries and scheduling of meetings, with prospective and existing clients via phone, in-person, virtually, and mail.
• Process client financial transactions and Financial Advisor/branch office expenses and expense reports with high organization and accuracy.
• Open new client accounts and research client and security information using internal databases and other technologies.
• Ensure client paperwork and documentation is accurate and correct prior to submission and processing, following up for accurate completion.
• Prepare letters, forms, and reports to assist with servicing existing clients and prospecting for new clients.
• Prepare various business summary reports and client-specific reporting for review by the Financial Advisor.
• Create and maintain records and files utilizing Client Relationship Management (CRM) software.
• Assist Financial Advisors with marketing efforts, including seminars and client-facing events.
• May enter orders at the direction of the Financial Advisor.
• Actively engage in available training and educational opportunities to stay current on firm and industry policies and procedures.
• Perform other duties and responsibilities as assigned.

Requirements & Tech Stack

• Knowledge of:
• Company's working structure, policies, mission, and strategies.
• General office practices, procedures, and methods.
• Investment concepts, practices, and procedures in the securities industry.
• Financial markets, products, and industry regulations.
• Skills in:
• Client Relationship Management (CRM) software, or similar contact management software.
• Excel, including developing spreadsheets for reporting.
• Effective communication across multiple client interactive platforms (in-person, virtual, phone, and mail).
• Ability to:
• Operate standard office equipment and use required software applications.
• Analyze and research account information.
• Organize, manage, and track multiple, detailed tasks with frequently changing priorities and deadlines in a fast-paced environment.
• Identify time-sensitive items and assess competing priorities.
• Take initiative and proactively follow up on submitted items, resolving errors, questions, or concerns.
• Handle stressful situations and provide a high level of customer service calmly and professionally.
• Analyze problems and establish solutions in a fast-paced environment.
• Use mathematics sufficient to process account and transaction information.
• Communicate effectively, both orally and in writing, with all organizational levels, in person and virtually.
• Work both independently and as part of a cohesive team.
• Provide a high level of customer service.

Qualifications

• High School Diploma or equivalent.
• One (1) or more years of securities industry or related work experience preferred, or an equivalent combination of experience, education, and/or training.
• General Experience - 0 to 3 months.
• Travel less than 25%.