Field Support Engineer
Qualis1 Inc.
Richardson, TX0–2 yrs49m agovia LinkedIn
About the Role
- Field Support Engineer (L1) for Fiber Network Operations at Qualis1 Inc.
- Location: Richardson, TX 75082 (Hybrid)
Key Responsibilities
- Provide centralized L1 operational support for Quantum Fiber service delivery.
- Assist field technicians and internal teams via multiple contact channels.
- Ensure timely progression of customer service orders.
- Support service restoration and provisioning activities.
- Perform or guide tasks such as ONT changes, activations, and service provisioning.
- Validate completion criteria to restore customer services.
Requirements & Tech Stack
- Ethernet
- Layer 1 and Layer 2 technologies
- Fiber Design
- TCP/IP, DNS, DHCP, VLANs, subnetting, NAT, and common ports/protocols
- Switching and routing fundamentals
- Wired and wireless connectivity troubleshooting
- Firewall concepts and VPN fundamentals
Qualifications
- Minimum of 0-2 years of experience.
- Proficient in both oral and written communication.
- Exposure to computer operating skills.
- Attention to detail and problem-solving abilities.
- Willingness to provide project support to the client during business hours (7:00 AM – 8:00 PM CST, Monday through Saturday).
- Ability to work an 8-hour shift per day within the specified business hours, totaling 40 hours per week across 5 working days.
- Sunday will be a fixed weekly off, and the second weekly off can be any day between Monday and Saturday.
- Must reside within a reasonable commuting distance of Richardson, TX, or be willing to relocate.
- May involve occasional travel and/or relocation as required.