Branch Claim Representative

About the Role

Auto-Owners Insurance is seeking a motivated claims trainee to handle entry-level insurance claims under close supervision through the life-cycle of a claim, including investigation, evaluation, and claim resolution. This role provides service to agents, insureds, and others to ensure claims resolve accurately and timely. A merit-based work-from-home program is offered after initial in-person training, with flexibility defined by the leadership team.

Key Responsibilities

• Investigate, evaluate, and settle entry-level insurance claims.
• Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products.
• Learn and comply with Company claim handling procedures.
• Develop entry-level claim negotiation and settlement skills.
• Build skills to effectively serve the needs of agents, insureds, and others.
• Meet and communicate with claimants, legal counsel, and third-parties.
• Develop specialized skills including, but not limited to, estimating and use of designated computer-based programs for loss adjustment.
• Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements.

Requirements & Tech Stack

• Bachelor’s degree or direct equivalent experience with property/casualty claims handling.
• Ability to organize data, multi-task, and make decisions independently.
• Above average communication skills (written and verbal).
• Ability to write reports and compose correspondence.
• Ability to resolve complex issues.
• Ability to maintain confidentiality and data security.
• Ability to effectively deal with a diverse group of individuals.
• Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents).
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.
• Continually develop product knowledge through participation in approved educational programs.
• Ability to work in the U.S. without current or future sponsorship.

Compensation

• Base salary range: $50,000–$81,500.
• Starting salary determined based on relevant experience, education, qualifications, and other job-related factors.
• Several bonus opportunities.

Benefits

• Friendly work environment.
• Structured training program.
• Employee mentoring.
• Excellent benefits package.
• Matched 401(k).
• Fully funded pension plan (once vested).
• Medical, prescription, dental, and vision insurance.
• Associate, spouse, and child life insurance.
• Supplemental sick pay.
• Long term disability.
• Health care flexible spending accounts.
• Dependent care flexible spending accounts.
• Generous paid time off including holidays, vacation days, personal time, sick leave, and parental leave.
• Adoption assistance.
• Discounts on personal insurance.
• Education matching gift program.
• Student loan assistance program.
• Gym membership and fitness class reimbursement program.
• Company car.