Dispensary Associate, Full Time

About the Role

Join Trulieve – Where Passion Meets Purpose. Trulieve is recognized on TIME's America's Best Companies 2026 List. This role offers the opportunity to make a meaningful impact by helping patients find relief with trusted products.

• Job Title: Dispensary Associate – Full Time
• Department: Retail
• Reports To: General Manager
• FLSA Status: Regular Non-Exempt
• Pay: $15.15 an hour (eligible for tips)
• Remote Work Available: No

Position Summary

The Dispensary Associate guides customers through their cannabis journey by educating them on benefits and potential side effects. This role requires product knowledge to discuss various products and their effects, alongside excellent customer service. The primary function is to facilitate customer purchases per State regulations while providing an exceptional customer experience.

Key Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Perform additional team tasks on an as needed basis.

Additional Responsibilities (As Needed)

• As Delivery Associate:
• Must possess a valid driver’s license and clear driving record.
• Follow all Trulieve Policies and Procedures.
• As Online Support:
• Assist with processing all online orders, including deliveries, within a 2-hour timeframe.

Skills and Qualifications

• High-school diploma or equivalent and experience in the field or in a similar field.
• Must be a minimum of 21 years of age (or 18 in CT, PA, WV).
• Prior experience in retail and/or customer service is a plus.
• Must have prior cash handling experience.
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities.
• Must possess excellent people skills and be able to communicate effectively (verbal and written).
• Must be able to work effectively without supervision and in a team environment.
• Strong interpersonal skills, business sense, and professionalism.
• Able to understand and follow written/oral instructions.
• Ability to interact with customers and team members respectfully and politely.
• Able to communicate in conversational English.
• Ability to operate electronic equipment (computer, laptop).
• Ability to comprehend safety procedures.
• Ability to utilize telecommunication devices.
• Must possess the mental and physical capacities necessary to perform job duties.
• Must possess a valid driver’s license and a clean driving record to fulfill the Delivery Driver role.
• Must be able to pass a comprehensive background record check.

Additional Requirements

• Must be able to move intermittently throughout the workday.
• Must be able to see and hear adequately or use prosthetics to ensure job requirements can be met.
• Must function independently and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
• Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people.

Physical Requirements

• Constantly: Move/traverse throughout the facility, including confined spaces; communicate and exchange sensitive information; observe/inspect details; operate computing devices.
• Frequently: Manipulate objects of varying sizes and weights; push/pull objects up to 50lbs; lift/carry/position objects up to 50 lbs; ascend/descend stool/ladder/steps; position self and/or objects at floor level (crouch, stoop, kneel, crawl).
• Occasionally: Remain in a seated position.

Work Schedule

• Flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.
• Up to 40 hours per week, available "after hours" based on business needs.