Technical Solutions Specialist, Fleet Service

About the Role

A Technical Solutions Specialist in Fleet Service partners with operational stakeholders to solve technical and business problems involving Fleet Service systems, processes, performance, and customer support. The role uses analytical reasoning, technology, and business knowledge to validate assumptions, challenge conclusions, develop solutions, and communicate findings to non-technical audiences.

This hire can live close to any Altec location; however, preference will be in St. Joseph, MO, Birmingham, AL or Dixon, CA.

Key Responsibilities

• Applies technical tools and business knowledge to develop solutions for complex Fleet Service business problems.
• Investigates operational and financial performance to identify underlying business drivers, test assumptions, and translate findings into recommendations for business stakeholders.
• Combines information from multiple business systems and validates data quality and completeness before drawing conclusions.
• Partners with technical associates and Fleet Service stakeholders to define problems, evaluate potential solutions, and support business decisions.
• Locates and defines new process improvement opportunities using understanding of Altec business processes and logic.
• Maintains working knowledge of technologies applicable to Fleet Service systems, analytics, automation, and integration needs.
• Interact with users for system clarifications and requirements.
• Provide user support for Altec associates via phone, email and in person.
• Track and maintain constant communication with the customer from the beginning to the end of any established case, issue, or concern.

Requirements & Tech Stack

• High School Diploma or GED required.
• Bachelor’s degree in related discipline (Science, Math, Technology, or Engineering) strong preferred, but consideration may be given to an exceptional candidate with 2 years relevant experience.
• Ability to work independently at least 50% of the time and displays judgment in prioritization of work.
• Maintain company confidentiality.
• Willingness to work outside standard business hours to resolve issues or complete special projects.
• Remain highly adaptable.
• Willingness to travel as needed to perform job duties up to 15%.

Preferred Qualifications

• Scripting / Programming: Proficiency in Python (or a similar scripting language) with the ability to build lightweight automations, data transformations, and integrations.
• Microsoft Power Platform: Hands-on experience with the Power Suite, including:
• Power Automate – designing and maintaining flows that support business processes.
• Power BI – developing dashboards, working with DAX, modeling datasets, and ensuring data accuracy.
• API Integration:
• Working knowledge of how to make API calls, handle authentication methods (OAuth, API keys), and parse responses.
• Familiarity with integrating internal and third-party applications via RESTful APIs.
• Integration Fundamentals: Understanding of how systems communicate, data moves between platforms, and how to troubleshoot integration points.

Other Position Specifications

• Good analytical, verbal, and written skills required.
• Safety In everything we do.

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

To demonstrate attention to detail, include and additional attachment that is 200 words or less, describe a business problem you solved using data and explain how your recommendation changed a decision.