Educator, Full Time

About the Role

lululemon is an innovative performance apparel company. The Educator role is the foundation of our success in retail stores, focusing on creating world-class customer service.

Key Responsibilities

Guest Experience

• Interact with guests to ensure a great guest experience.
• Assess guests’ needs to provide customized purchase and return solutions.
• Provide technical product education by articulating value and benefit.
• Facilitate a seamless end-to-end guest experience via accurate and timely transactions.
• Execute market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, ship from store) according to company standards.
• Move dynamically on the floor to engage with guests and attend to store needs.
• Receive guest feedback and partner with store leadership to take appropriate action.

Working With Others

• Contribute to a respectful and inclusive team environment.
• Establish supportive and productive relationships with team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

• Perform product presentation tasks (e.g., restock, destock, relocate items) according to company standards.
• Use in-store technology to support operations and provide positive guest experiences.
• Perform cleaning tasks as needed to maintain the store environment.
• Understand and adhere to people safety policies and procedures.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Key Skills & Core Values

• Inclusion & Diversity
• Integrity/Honesty
• Guest Experience
• Personal Responsibility
• Self-Awareness
• Collaboration and Teamwork
• Enthusiasm

Requirements

Eligibility

• Must be legally authorized to work in the country in which the store is located.
• Must be 18 years of age or older.
• Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only).
• Must have the ability to travel to the assigned store with own transportation methods.

Availability

• Willing to work a flexible schedule including evenings, weekends, and holidays.

Willingness Requirements

• Willing to work in an environment with bright lights and loud music.
• Willing to move through a store for most of a shift.
• Willing to move boxes weighing up to 30 lbs (13.6 kg).
• Willing to work as part of a team and independently.

Job Assets (Nice to have)

• Education: High school diploma, GED, or equivalent.

Compensation & Benefits

• Base Pay Range: $19.00 - $21.86/hour
• Target Bonus: $2.00/hour
• Total Target Base Pay Range: $21.00 - $23.86/hour
• Eligibility for competitive bonus program.
• Extended health and dental benefits.
• Mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top-up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series.