ADMINISTRATOR I

About the Role

We are seeking an entry-level Help Desk / Junior Systems Administrator to provide technical support to employees and assist with day-to-day IT operations. This role is ideal for someone who enjoys troubleshooting, helping others, and developing hands-on experience with computers, networks, and business systems.

Key Responsibilities

• Respond to support requests through the ticketing system, phone, email, and in person.
• Troubleshoot hardware, software, printer, connectivity, and account access issues.
• Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals.
• Assist with employee onboarding and offboarding, including equipment setup and account changes.
• Support Windows, Microsoft 365, and common business applications.
• Assist with user accounts, permissions, and password resets in Active Directory or Microsoft Entra ID.
• Help monitor system health, apply updates, and review backup results under supervision.
• Maintain accurate support documentation, equipment inventory, and troubleshooting guides.
• Follow security procedures and escalate complex issues to senior IT staff.

Requirements & Tech Stack

• Foundational knowledge of computer hardware, Windows, and basic networking concepts.
• Strong communication, customer service, and problem-solving skills.
• Ability to follow procedures, document work, and manage competing priorities.
• Willingness to learn new technologies and ask for help when needed.
• Microsoft 365
• Active Directory / Microsoft Entra ID
• Ticketing Systems

Qualifications

• High school diploma or equivalent.
• Coursework, an associate degree, or technical training in IT or a related field.
• Internship, volunteer, school lab, or personal project experience with technical support.
• CompTIA A+, Network+, or similar certification, completed or in progress.
• No prior professional IT experience required. Relevant education, certifications, and hands-on projects are welcome.