Associate Technical Support Engineer I

About the Role

The Associate Technical Support Engineer is an entry-level professional role focused on learning Digital Grid Management products, support processes, and customer environments. This role resolves routine and well-defined customer issues under close guidance, builds core troubleshooting skills, and contributes to team success through timely execution, documentation, and continuous learning. The engineer is developing technical depth, system understanding, and professional communication skills while working within established procedures and best practices.

Your Impact

Customer Support & Issue Resolution

• Provide responsive, professional customer support to resolve routine and clearly defined technical issues.
• Follow documented troubleshooting procedures to diagnose and resolve customer-reported problems.
• Accurately document cases, investigations, and resolutions in the support tracking system.
• Escalate issues appropriately when resolution exceeds defined scope or experience.

Technical Skill Development

• Develop foundational knowledge of DGM software, system architectures, and supported environments.
• Participate in product training, internal knowledge sessions, and hands-on learning activities.
• Apply basic engineering and technical principles in troubleshooting activities.

Collaboration & Team Contribution

• Work closely with senior support engineers to learn best practices and support methodologies.
• Communicate clearly with customers and internal teams, ensuring alignment and understanding.
• Contribute to team knowledge by updating documentation and sharing lessons learned.

Requirements & Tech Stack

• Bachelor’s degree in electrical engineering, Computer Engineering, Systems Engineering, or a related field.
• 0-2 years of relevant technical, engineering, or customer-facing experience.
• Strong interest in technical problem-solving and software systems.
• Effective written and verbal communication skills.
• Willingness to learn, accept feedback, and follow established processes.
• Ability to work on-site in Medina, MN.

Work Authorization: AspenTech will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Salary Range: $59,400.00 - $74,200.00

This role is also eligible for bonus or variable incentive pay.

Benefits include: paid time off, charitable giveback day, medical/dental/vision insurance, and retirement benefits.