Client Programs Specialist 1

About the Role

The Client Program Specialist 1 is an entry-level role responsible for supporting clients through effective communication, process adherence, and operational execution. This role focuses on learning and applying foundational processes, maintaining accurate documentation, and supporting internal teams and external partners.

Key Responsibilities

Client Relationship Management

• Communicate with clients using established protocols.
• Manage client tickets through Salesforce.
• Participate in client calls and follow up on action items as directed.
• Document and escalate client issues appropriately.
• Develop foundational knowledge of client programs & workflows.

Operational Execution

• Follow established operational procedures for routine tasks with accuracy and consistency.
• Create and maintain documentation using standardized templates.
• Support tracking and reporting of basic service level metrics.

Cross-Functional Collaboration

• Communicate clearly with internal teams and respond to requests promptly.
• Provide support to team members as needed.
• Share knowledge of basic processes and refer to documentation when appropriate.

Requirements & Tech Stack

• Strong attention to detail and organizational skills.
• Strong written and verbal communication skills.
• Ability to follow procedures and work within structured processes.
• Proficiency with basic computer applications (e.g., Microsoft Office).

Qualifications

• High school diploma or equivalent.
• Associate’s or Bachelor’s degree preferred.

Preferred Qualifications

• Experience in bill review, workers' compensation, claims, client service environments.
• Experience with Salesforce.