Product Operations Specialist

About the Role

McGraw Hill is seeking a Product Operations Specialist to support the Product organization's effectiveness and efficiency. This hybrid role offers an opportunity for individuals early in their careers to gain exposure to Product Management, Program Management, and Product Operations. The position is based in the Chicago office, requiring 1-2 days of on-site presence per week.

Key Responsibilities

• Coordinate calendars, meetings, workshops, and planning sessions for Product leadership, including preparing agendas, capturing action items, and following up on decisions.
• Support quarterly planning, roadmap reviews, governance meetings, and other operational rhythms by organizing materials, maintaining documentation, and ensuring efficient information flow.
• Prepare executive presentations, reports, dashboards, and communications for leadership visibility into priorities, milestones, and organizational health.
• Maintain operational systems, documentation, roadmaps, and planning artifacts, ensuring accuracy and organization.
• Assist with onboarding activities, team communications, purchasing requests, travel coordination, meeting logistics, and other administrative support for the Product organization.
• Leverage AI tools and automation to streamline routine work, improve reporting, organize information, and increase team efficiency.
• Identify opportunities to simplify workflows and improve operational processes, documentation, and cross-functional collaboration.
• Partner with Product, Engineering, UX, PMO, and business teams to support planning, coordination, and execution.

Requirements & Tech Stack

• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and follow-through.
• Strong curiosity, initiative, and a desire to learn new systems, processes, and technologies.
• Interest in using AI and automation tools to improve productivity.
• Experience using tools such as Microsoft Office, Jira, Confluence, Smartsheet, Productboard, or similar collaboration and planning platforms.
• Ability to create organized reports, presentations, documentation, or dashboards.
• Strong problem-solving skills and a continuous improvement mindset.
• Ability to build positive working relationships across Product, Engineering, UX, PMO, and other cross-functional teams.

Qualifications

• Bachelor's degree or equivalent experience.