Associate Modern Workplace Engineer

About the Role

The Associate Modern Workplace Engineer supports the daily administration, maintenance, and optimization of TEAM's modern workplace technology environment. This role assists with Microsoft 365 services, endpoint management, identity administration, and enterprise infrastructure to ensure reliable technology operations and a productive employee experience. Reporting to the Sr. Manager, Modern Workplace Engineering, the Associate Modern Workplace Engineer collaborates with IT team members to troubleshoot technical issues, maintain security and compliance standards, and support the standardization of workplace technology across the organization.

Key Responsibilities

• Administer user accounts, security groups, distribution lists, and access permissions within Microsoft Entra ID (Azure Active Directory) and Microsoft 365.
• Support Microsoft Intune and Windows Autopilot operations, including device provisioning, configuration profiles, application deployments, compliance policies, patching, and endpoint lifecycle management.
• Assist with Exchange Online administration, including mailbox management, shared mailboxes, distribution groups, and mail flow troubleshooting.
• Provide technical support and troubleshooting across Microsoft 365 services, including Teams, SharePoint, Defender, identity platforms, and managed endpoints.
• Maintain technical documentation, operational procedures, and runbooks while collaborating with senior engineers on security compliance, platform standardization, and process improvements.

Qualifications

• 0–2 years of experience in IT support, systems administration, or a modern workplace technology environment.
• Foundational knowledge of Microsoft 365 services, including Exchange Online, Teams, SharePoint, and Intune.
• Experience or coursework involving Azure Active Directory, user account administration, and security group management.
• Familiarity with endpoint management, including device enrollment, configuration policies, application deployment, and patching.
• Microsoft certifications such as MS-900, MD-102, or MS-102, or active pursuit of certification, preferred but not required.

Skills

• Microsoft 365 administration and identity management
• Microsoft Intune, Autopilot, and endpoint lifecycle management
• Technical troubleshooting and problem solving
• Documentation, attention to detail, and process improvement
• Cross-functional collaboration, communication, and willingness to learn