IT Support Specialist

About the Role

SAR Academy seeks a technology support specialist to join a supportive, collegial technology team. This role is responsible for supporting teacher, student, and administrative use of technology, as well as maintaining technology infrastructure throughout the school.

Key Responsibilities

• “Front line” help desk work fielding support tickets and providing tech. support for students and staff
• Managing and maintaining devices for student & faculty 1:1 iPad program and faculty 1:1 laptop program
• Supporting the technology infrastructure throughout the school, including SMART interactive flat panels, network equipment, A/V equipment, IP phones, printers, and other equipment
• Training faculty & students on use of school systems and software platforms
• Maintaining and creating technology documentation and tutorials for the school community
• Attending and participating in technology department and faculty meetings, and numerous after-school events
• Collaborating and sharing best practices within the technology department and the school community
• Diagnosing and troubleshooting hardware and software issues specifically related to smartboards, iPads, Macs, printers, copiers, and other educational technologies
• Setting up and supporting classroom technology equipment, including smartboards, projectors, and audiovisual systems
• Engaging in regular professional development
• Maintaining and managing printers
• Maintaining hardware inventory
• Supporting tech set-up for school events
• Assisting with the management and maintenance of the school's network infrastructure, including switches, routers, and access points
• Performing routine maintenance tasks such as system updates, antivirus scans, and data backups
• Maintaining accurate records of technical issues and solutions using the helpdesk ticketing system
• Collaborating with the IT team to implement and enforce IT policies, procedures, and best practices
• Assisting with hardware and software procurement, inventory management, and asset tracking
• Other duties as assigned

Requirements & Tech Stack

• Knowledge of basic networking and systems infrastructure
• Knowledge of computer hardware and software, including Mac and PC
• Proficiency with macOS, iOS, Google Workspace, Jamf, and Microsoft Office
• Familiarity with network infrastructure components, including switches, routers, and wireless access points
• Ability to manage multiple projects simultaneously with frequent interruptions
• Interest in working with people who have varying levels of technology expertise and interest
• Willingness to work additional hours during peak periods
• Ability to lift and carry up to 50 lbs

Qualifications

• Bachelor's degree, technical degree or equivalent technology work experience, preferably in an educational setting
• Technology certifications
• Preferred certifications: CompTIA Network+, CompTIA A+, Apple Certified Support Professional (ACSP), Cisco Certified Network Associate (CCNA), Google Certified Educator, Microsoft Certified, JAMF certifications (e.g., JAMF Certified Technician (JAMF 100), JAMF Certified Administrator (JAMF 200), JAMF Certified Expert (JAMF 300))