Customer Service Representative

About the Role

U-Haul is seeking friendly, motivated individuals for the Customer Service Representative position. You will be the face of U-Haul's exceptional service, ensuring customers receive the help they need and assisting with equipment inspection and maintenance. This role utilizes up-to-date technology for dispatch and return of equipment. On-the-job education is provided.

Key Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Requirements & Tech Stack

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.
• Ability to work in an environment with moderate risks or discomforts requiring special safety precautions (e.g., working around moving parts, machines, fumes, or irritant chemicals). May require protective clothing or gear.
• Ability to perform physical exertion including long periods of remaining stationary, moving indoors and outdoors, reaching objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

Additional Notes

• Hiring bonus: $100.
• Cash bonus: $300 upon completion of U-Haul Equipment Inspection and Verification through the 1-2-3 Punch Certification Program.
• Immediate start and pay available.
• Two hands-on working interviews offered, with pay for each.