Store Operations Associate
The RealReal
About the Role
The Store Operations Associate on the Outbound fulfillment team works directly with TRR retail stores to ensure all transfer requests of high-value merchandise are fulfilled by the warehouse.
Key Responsibilities
- Perform all fulfillment duties including picking, tagging, and shipping transfers for each of our retail locations while maintaining service level agreements (SLA)
- Pick inventory for shipment with a 100% accuracy rate
- Tag each item across all product categories following specific TRR retail guidelines
- Conduct quality inspections while handling and preparing inventory for retail locations
- Handle reverse logistics of inventory for putaway to warehouse standards
- Process all parcel shipments with the designated carrier
- Execute general warehousing practices including safety, organization, and housekeeping
Requirements & Tech Stack
- 6+ months of experience working in a warehouse production environment
- Ability to relay verbal and written information concisely and effectively
- Outstanding time management, planning, and coordinating skills
- Proven ability to excel in a high-volume, repetitive, quota-driven environment
- Self-motivation and a drive to achieve results
- Exceptional attention to detail and organization skills
- Adaptability and openness to change
- Receptiveness to feedback to improve performance
- Ability to work Monday-Friday and overtime as needed
- Ability to regularly lift and move up to 25 pounds
- Ability to stand for up to 10 hours at a time
Qualifications
- Experience working in a retail back of house environment
- Ability to read and write in English
- Proficiency with Mac OS and Google Suite
- Proficiency with scanner technology
Compensation: $16-$17.25 hourly base pay + incentive pay based on performance/quota targets.