IS Support Tech Onsite, FT Days

About the Role

Seeking a full-time IS Support Tech to support the Information Systems department at Northwest Medical Center. This is an onsite position with a Day Shift.

Key Responsibilities

• Provides first-level support for hardware, software, and network issues.
• Diagnoses and repairs faulty hardware, escalating more complex issues to senior staff or external vendors.
• Maintains accurate inventory of IT equipment, tracking deployment and return of devices.
• Documents troubleshooting steps, solutions, and system changes in knowledge bases or logs.
• Creates and maintains user guides or training documentation for end-users.
• Assists in identifying and addressing potential security risks or vulnerabilities.
• Provides technical support for remote or field workers via phone, email, or remote desktop tools.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Requirements & Tech Stack

• 0-1 years of experience in hardware, software, and network troubleshooting and resolution, and/or helpdesk support.
• Knowledge of network infrastructure and IT security.
• Familiarity with information security and risk management concepts.
• Strong background in information technology operations.

Qualifications

• Ability to provide high quality customer service.
• Strong communication and customer service skills.
• Excellent communication and interpersonal skills.
• Excellent written and verbal communication.
• Ability to work independently and as part of a team.
• Ability to solve technical problems quickly and efficiently.
• Demonstrates a sense of ownership.
• Associate Degree in clinical or information technology, or revenue cycle management preferred.