Analyst, Online Verification Team

About the Role

As a Contracting Analyst within the Online Verification team at JPMorganChase, you will be responsible for the data integrity of the InstaMed Network and ensuring that payments are made to the correct and appropriate provider during the onboarding process.

Key Responsibilities

• Master departmental procedural processes and analyze information to determine course of action regardless of situation, while maintaining compliance and business requirements.
• Complete due diligence and reinforce KYC policies to ensure anti-money laundering standards and prevent misrouting of funds during processing of new enrollments or changes to existing accounts.
• Identify potential fraudulent accounts using investigative skills and available resources.
• Manage multiple work queues and prioritize as necessary to provide best possible customer experience.
• Communicate relevant information effectively, such as requirements, updates, and timelines both internally within the company and externally to customers, promoting a positive customer relationship.
• Maintain professional and courteous manner while addressing customer calls or emails.
• Understand InstaMed's standard operating procedures to effectively complete non-standard enrollments or tasks.
• Take initiative in identifying, assessing, and resolving complex issues and problems, escalating whenever necessary.

Requirements & Tech Stack

• Proficiency with computer, typing, and Microsoft Office products; easily able to learn new software/programs.
• Effective and professional communication.
• Strong attention to detail, organizational, and time management skills.
• Resourceful analytic thinking.
• Sound judgment.

Qualifications

• Experience with Salesforce or knowledge of the healthcare and/or financial industry is beneficial.
• Attention to detail, disciplined follow-up procedures, ability to absorb and maintain knowledge of processes, and initiative are the keys to success.