Admissions CRM Administrator

About the Role

The Cameron University Admissions CRM Administrator is responsible for managing, maintaining, optimizing, and developing Cameron University’s Technolutions Slate Admissions/CRM system. This position serves as the primary technical administrator and subject-matter resource for Slate within the Office of Admissions, providing technical, operational, and process support to promote efficient admissions operations and advance Cameron University’s commitment to student success. This is an entry-level position located in Lawton, Oklahoma.

Key Responsibilities

• Designs, develops, and maintains complex Slate functionality, including queries, workflows, rules, forms, portals, and checklists.
• Develops and maintains applicant-facing Slate portals and functionality using foundational HTML and CSS to enhance the student experience and improve the presentation and accessibility of admissions information.
• Develops, maintains, and supports recruitment and admissions communications through Slate, including automated and personalized email, text messaging, notifications, and other digital communications.
• Creates and manages communication campaigns, templates, and populations to deliver timely and targeted information to prospective, admitted, and enrolled students.
• Manages data flow and integrations between Slate, third-party platforms, the University’s student information system, and other systems of record.
• Coordinates with internal University resources and external vendors to troubleshoot issues and support system functionality.
• Provides technical support and guidance to Admissions staff and University stakeholders regarding Slate, admissions workflows, and related technology.
• Develops and delivers training and resources to promote effective and consistent use of Slate functionality.
• Serves as an escalation point for complex systems and admissions technology issues.
• Supports graduate, undergraduate, transfer, concurrent, and other admissions processes within Slate.
• Ensures system functionality aligns with applicable admissions requirements and procedures.
• Develops and maintains queries, reports, dashboards, and data extracts to support operations, data analysis, and institutional decision-making.
• In collaboration with Admissions leadership and University stakeholders, provides business and process analysis by evaluating existing processes, identifying needs, and recommending technology-based solutions that improve efficiency, automation, accuracy, productivity, and the student experience.
• Participates in planning, testing, implementation, and maintenance of Slate upgrades, releases, system enhancements, new functionality, integrations, and process changes.
• Participates in special projects and initiatives related to enrollment management, admissions technology, CRM development, data management, recruitment, and student success.
• Performs other related duties as assigned to support the function and objectives of the Office of Admissions.

Requirements & Tech Stack

• Technolutions Slate
• HTML
• CSS
• CRM
• IT
• Business
• Customer Relationship Management

Qualifications

• Bachelor’s degree from a regionally accredited university.
• Strong attention to detail, particularly as it relates to maintaining accurate student information, data, system configuration, workflows, and communications.
• Ability to analyze complex problems, identify feasible solutions, and develop and communicate recommendations in a concise, logical, and systematic manner.
• Ability to establish and maintain effective working relationships with students, faculty, staff, and external partners and stakeholders.
• Ability to communicate effectively with a wide range of audiences, both verbally and in writing.
• Ability to operate effectively in an environment where change occurs frequently.
• Ability to work independently with minimal supervision.
• Demonstrated time-management skills and ability to meet deadlines while managing multiple projects.

Preferred Qualifications

• Thirty-six months of experience in IT, Business, Customer Relationship Management, or related field.
• Experience with working with higher education platforms and software such as Slate, Banner, and COGNOS.

Working Environment

• Requires sitting at a desk and viewing a display screen for extended periods of time with frequent interruptions.
• Requires manual dexterity for typical office work.
• Must be able to partner with colleagues without exhibiting behavioral extremes.
• Must be able to respond appropriately to feedback and suggestions from management.
• Ability to access, input, and retrieve information from a computer or other electronic device.
• Limited evening and weekend work may be required for participation in admissions events and training and professional development activities.

Salary

$34,500. Opportunity for performance compensation subject to approval and budgetary availability.