Auto Telephone Claims Adjuster

About the Role

National General, a part of The Allstate Corporation, offers home, auto, and accident and health insurance. This Inside Auto Analyst III role is a claims adjuster responsible for investigating basic and occasionally moderately complex auto claims. The position involves direct communication with claimants, insureds, and other involved parties to support timely and accurate claim resolution.

Key Responsibilities

• Maintain compliance with regulatory and company standards throughout the claim lifecycle.
• Investigate minor to moderately complex auto accidents and prepare summaries.
• Conduct recorded statements with claimants, insureds, and witnesses.
• Collaborate with internal teams to ensure timely and customer-focused claim handling.
• Negotiate and settle claims in alignment with established best practices and guidelines.
• Document claim files with clear notes, summaries, and rationale for decisions.
• Review and evaluate auto claims to determine coverage, liability, and damages.

Requirements & Tech Stack

• Auto Insurance Claims
• Communication
• Customer Service
• Multitasking
• Task Management

Qualifications

• As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.
• Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.
• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Employees eligible to work from home also receive a monthly connectivity reimbursement.
• When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.
• Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.