Account Manager, OEM

About the Role

The OEM Account Manager serves as a sales service-oriented interface with customers, prospects, and internal personnel. This role promotes products and capabilities to achieve sales and profitability objectives. Key attributes for success include customer focus, follow-through, proactive communication, organization, and the ability to multi-task. The position requires strong communication skills to build and maintain relationships with stakeholders, end users, and outside influencers, demonstrating commitment to customer success. A sense of urgency and an understanding of process optimization are also essential. This role models the company's values, brand, and image.

Key Responsibilities

• Acts as the key interface between the customer and internal departments (purchasing, quality, warehouse, and accounting) to coordinate activities and ensure timely and accurate order shipments.
• Enhances sales and resolves questions from key customer decision makers, specifiers, engineers, and suppliers by applying product knowledge and coordinating external and internal resources.
• Ensures the integrity and growth of gross margin performance for aligned customers, leading growth-focused initiatives.
• Verifies and accurately enters purchase orders, VMI, and EDI orders, tracking errors, initiating preventive steps, and handling cancellations, debits, and credits.
• Expedites orders to meet delivery times and monitors for past-due orders.
• Maximizes the integration of ERP system tools into daily activities.
• Assists in the identification, documentation, segregation, evaluation, and disposition of non-conforming product, services, and systems.
• Collaborates with Regional Sales Managers to determine strategic sales approaches.
• Enters new customer data and updates existing or new accounts in the corporate database (TdF).
• Quotes products for customers.
• Communicates brand identity and corporate position.
• Supplies customers with timely product information (pricing, lead-time, etc.), following policy and guidelines for special prints through the print review process.
• Visits customer and/or supplier locations.
• Attends trade shows as required.
• Ensures ISO Compliance.
• Attends periodic training where applicable.
• Fosters the MSC Culture in the department and company.
• Participates in special projects and performs additional duties as required.

Requirements & Tech Stack

• Microsoft Office applications, with an emphasis on Excel and Outlook.
• ERP system tools.
• TdF (corporate database).
• Basic Blueprint Reading (engineered drawings and specifications).

Qualifications

• Bachelor's degree or a minimum of five years of Industrial Distribution Inside Sales experience.
• Master communicator in all aspects: in person, written, and verbally, providing concise and detailed information professionally.
• Ability to persuade, convince, clarify, and determine needs to make a sale.
• Agile and adept at negotiations, mindful of the bottom line while securing relationships and sales.
• Skilled at organizing tasks, prioritizing time, and keenly aware of deadlines and the sales pipeline.
• Proficient at following up and keeping all parties informed.
• Fine-tuned analytical skills to evaluate problems and develop solutions with a determined outcome.
• Confident and able to pivot, adjust, and adapt to changes.
• Authorized to work in the United States.