Client Services Representative

Location: Meridian, ID

Compensation: Starting at $24.00/hour

Schedule: In Office Monday - Friday, 9:00am - 6:00pm (MST)

Key Responsibilities

• Issue Resolution:
• Maintain consistent availability and manage workloads for optimal accessibility.
• Effectively troubleshoot and resolve client issues, escalating when necessary.
• Client Focus:
• Champion clients' interests and deliver clear, effective resolutions.
• Collaborate with internal technical experts to provide optimal solutions.
• Timely Solution Delivery:
• Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics.
• Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction.
• Leverage Resources:
• Appropriately leverage resources to source and validate answers.
• Document issues while adhering to payroll policies.
• Ensure seamless client support.
• Embrace feedback and adapt behaviors as needed.
• Continued Learning:
• Stay current by completing educational courses and assigned training within designated timeframes.

Expectations

• Dependability/Follow-Up: Proficiently multitask, respond promptly, and ensure timely follow-up.
• Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information.
• Communication: Exhibit professional written and verbal communication consistently with internal and external stakeholders.
• Guidance: Provide clients with guidance on HR and Payroll best practices, software change management, and alignment with Paylocity products.

Requirements & Tech Stack

• Proficiency in Microsoft Office suite.
• Strong written communication skills for business correspondence.
• Strong team player with attention to detail.
• Self-starter with the ability to handle multiple projects at once.
• Essential skills: Analytical thinking, problem-solving, time management, communication, and decision-making.
• This is a 100% in-office role based at our Meridian, ID location. Candidates must be able to work on-site five days per week during designated work hours.

Qualifications

• Bachelor’s degree.
• Preferred:
• CPP, FPC, APA, and/or SHRM-CP certified.
• Experience in customer service or previous client interfacing role.
• Experience in payroll and/or call center environment.

Physical Requirements

• Ability to sit for extended periods (typically 7-8 hours a day).
• Ability to operate a computer, use phone systems, and type, including using multiple software programs and inquiries simultaneously.