Field Service Engineer I

About the Role

Provide continuing service support for Honeywell Quality Control Systems (QCS) and Continuous Web Solutions (CWS) platforms used in Pulp and Paper and other associated industries in the Dublin, GA area on an in-person and onsite work schedule.

Key Responsibilities

• Perform Preventive Maintenance, Corrective Maintenance, and Emergency Support maintenance for customers on various Honeywell QCS.
• Troubleshoot and solve system and process related problems.
• Perform sensor verification and calibration.
• Publish critical reporting to customers including Monthly Performance, Results Reports, Correction Action Reports, and Service Reports.
• Actively interface with customers at all levels, ensuring customer satisfaction through oral and written communication.
• Provide occasional vacation coverage and 7 x 24 emergency support to customers and other technicians.

Requirements & Tech Stack

• Associate’s Degree or 3 years of equivalent experience in areas such as Honeywell QCS platforms, Electronics, Process Control, Information Technologies, or military experience.
• 1 year of experience using Basic Windows and Microsoft Office.
• Valid Driver’s license.

Qualifications

• 5 years of experience maintaining Honeywell QCS Platforms and MD and CD Control packages
• Ability to work effectively both individually and with a team without the need for direct supervision.
• Critical thinking and troubleshooting skills, capable of learning available analysis tools to solve complex system or process problems.
• Capable of developing new Preventive Maintenance Systems (PMS) for existing and new products as knowledge is acquired.
• Ability to design/engineer solutions to prevent recurring problems as knowledge is acquired.
• Capable of writing, reviewing, and/or editing various types of technical reports.
• Able to conduct formal meetings with customer management personnel.
• Capable of evaluating control effectiveness as knowledge is acquired.
• Capable of verifying and calibrating sensors, possessing a working knowledge of sensor operations and correctors.
• Knowledge of system architecture and operations, as well as applicable database items needed for basic maintenance and calibration.
• Project a positive and confident attitude focused on meeting and exceeding customer expectations.