Technical Support Specialist-Bilingual French

About the Role

This role involves responding to incoming Help Desk inquiries from existing customers through phone, email, and chat, with a primary focus on ensuring end users have the support and knowledge needed to effectively utilize the Clearview product.

Key Responsibilities

• Taking inbound technical support and customer service inquiries from customers via phone, email, chat, or similar avenues.
• Thoroughly troubleshooting a wide variety of topics related to Clearview product.
• Creating and resolving tickets for support.
• Supporting fellow agents with questions they cannot resolve.
• Placing outbound calls to customers for updates and follow-up.
• Executing special projects as needed.

Requirements & Tech Stack

• Bi-lingual in French is preferred.
• Professional in all internal and external interactions.
• Comfortable using technology and learning new software applications.
• An enthusiastic self-starter who learns quickly and proactively approaches tasks and assignments with a focus on problem-solving and analysis.
• An excellent communicator (written and oral) capable of effectively presenting complex information clearly and understandably.
• Good general computer and internet skills.
• Strong attention to detail.
• Outstanding interpersonal skills, with an emphasis on customer focus, teamwork, and relationship-building.
• Previous customer service experience is required.
• A background in food service, retail, or other service-oriented industries is preferred.