Payroll Business Partner I

About the Role

As a Payroll Business Partner I servicing ADP's Professional Employer Organization (PEO) solution, you will provide specialized support and guidance to clients who outsource their Human Resources functions. You will act as the primary client liaison for employer-level concerns, offering first-level support predominantly over the phone for complex functional areas. This role is crucial for ensuring PEO clients remain compliant with Federal, State, and Local employment and tax laws.

Key Responsibilities

• Act as a trusted payroll advisor and client service professional.
• Provide timely and accurate advice around payroll compliance.
• Deliver payroll solutions that positively impact client business, driving client retention and growth.
• Troubleshoot client and product challenges.
• Educate clients on ADP products and services.
• Develop partnerships with stakeholders.
• Demonstrate the depth, breadth, and level of care that creates value in the ADP client relationship.
• Use broad expertise to help clients solve time-sensitive problems by taking a broad perspective to identify solutions.
• Take initiative to seek answers, solutions, and positive outcomes.
• Build relationships with clients using phone, email, and/or chat, striving to exceed client expectations in every interaction.
• Uphold the highest ethical standards and ADP's core value of "Integrity is Everything."
• Provide assistance to other associates and maintain open communication with peers and internal partners.
• Leverage ADP product and services knowledge to help clients understand our products' value.
• Translate client input into recommendations for leaders on best practices and solutions training.
• Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls.
• Daily phone time may increase during peak seasons, such as year-end.

Requirements & Tech Stack

• Comfortable working in a metrics-driven environment as part of a structured day.
• Effective communication style, both over the phone and in writing, that is clear and easy for clients to understand and act upon.
• Ability to work overtime hours during peak seasons.

Qualifications

• 0-1 year of client and/or service experience.
• A college degree is not required; skills to do the job are most important.
• Acceptable alternative experiences include:
• The experience noted above.
• Military Experience.

Preferred Qualifications

• Certifications including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP).