Customer Success Coordinator

About the Role

This is an entry-level role supporting customers and the sales team by reviewing orders, sharing updates, answering product questions, and tracking details. You will learn our products and systems with team support. Candidates from all industries, including those beginning their careers, are encouraged to apply.

Key Responsibilities

• Review sales orders for accuracy and completeness, helping resolve missing information.
• Learn and use the enterprise resource planning (ERP) system to enter, review, and track customer orders.
• Communicate order status, estimated ship dates, and shipment tracking information to customers and sales team members.
• Answer customer calls and emails, provide general product information, and connect customers with the appropriate team.
• Follow up on customer questions and order concerns, coordinating with internal teams through resolution.
• Export reports from internal systems and maintain basic Excel spreadsheets.
• Keep clear, accurate records of customer communications and order updates.
• Help improve the processes and procedures used in your role.
• Support additional team needs as assigned.

Requirements & Tech Stack

• Strong organizational skills and attention to detail.
• Clear, professional verbal and written communication.
• A helpful, customer-focused approach.
• Reliable follow-through and a willingness to take ownership.
• Ability to prioritize, manage multiple requests, and adapt to changing needs.
• Comfort using computers, email, and basic Excel.
• Willingness to learn new systems.
• Curiosity and a willingness to ask questions.
• Interest in learning our products.
• A collaborative approach and respect for teammates.

Qualifications

Experience in customer service, retail, hospitality, administrative support, or order processing is helpful. Prior aquatic industry experience is not required.