Counter (Open Availability, Columbus Ave.)

About the Role

Magnolia Bakery is seeking a Counter team member for its Columbus Ave. location. This role upholds the company's core values, mission, and brand integrity while ensuring product quality and exceptional customer service.

Key Responsibilities

• Ensure customer satisfaction by handling counter transactions in a fast, efficient, and friendly manner.
• Acknowledge all customers with a friendly smile and be highly responsive to their needs and requests.
• Communicate clearly with each customer in a friendly and courteous way.
• Participate in team service to ensure each customer is served quickly.
• Resolve customer problems with a sense of urgency.
• Accomplish all work assignments with excellence.
• Wrap and stock desserts and supplies.
• Place desserts out for display and monitor inventory of items for sale.
• Keep workstations and areas neat and clean.

Food Safety & Quality

• Follow all food safety and sanitation standards.
• Maintain compliance with company operating procedures.
• Ensure product quality and consistency standards are met.
• Report food safety, quality, maintenance, or equipment concerns to leadership.
• Maintain a clean, organized, and safe work environment.

Skills & Abilities

Knowledge

• Maintain food safety standards, including identifying and eliminating health code violations and safety hazards.
• Understand, respect, and maintain company policies and procedures.

Skills

• Customer service-oriented attitude.
• Strong communication skills.

Abilities

• Follow policies and procedures.
• Takes directions well and hits the ground running.
• Understands expectations of role and works within the boundaries of the role.
• Outgoing, friendly personality.
• Works well with a diverse team and treats people with respect.
• Responds positively to coaching and direction.
• Highly motivated and dependable with a strong work ethic.
• Desire to work in a fast-paced environment.
• Punctual.

Qualifications

• No specific education, work experience, or certifications identified.

Physical Demands

This role regularly requires the ability to:

• Stand and walk for extended periods.
• Frequently use hands and fingers to handle equipment, tools, or food products.
• Reach, bend, stoop, kneel, crouch, and twist.
• Lift and carry up to 25 pounds regularly.
• Occasionally lift up to 50 pounds.
• Push or pull carts, racks, and equipment.
• Work in refrigerated, freezer, and hot production environments.
• Perform repetitive motions throughout the workday.

Work Environment

• Fast-paced retail and/or production environment.
• Exposure to kitchen equipment, ovens, mixers, and cleaning chemicals.
• Frequent interaction with guests, team members, and leadership.
• May require working mornings, evenings, weekends, holidays, and overtime as business needs dictate.