Customer Associate

About the Role

Level Up USA is seeking a Customer Associate to join our team in Cincinnati, OH. This role is ideal for individuals who enjoy working directly with customers, have a strong attention to detail, and are interested in learning about print production. You will serve as the main point of contact for customers, assisting them from concept to completion of their print projects.

Key Responsibilities

• Assist customers with new account, service, and product activations.
• Provide guidance on product options and turnaround times.
• Communicate effectively with customers.
• Coordinate with the production team to ensure orders are completed on time and to specification.
• Handle order entry, updates, and follow-ups to ensure a seamless customer experience.
• Resolve customer inquiries and concerns professionally and efficiently.
• Maintain a clean, organized, and customer-friendly workspace.
• Process sales transactions.
• Handle customer inquiries.

Requirements & Tech Stack

• Basic computer proficiency.
• Familiarity with design or print software is a plus.

Qualifications

• Previous experience in customer service, retail, or hospitality environments preferred.
• Strong communication and interpersonal skills.
• High attention to detail and organizational skills.
• Ability to manage multiple projects in a fast-paced setting.
• Problem-solving mindset and a proactive attitude.
• High school diploma or equivalent required.

What We Offer

• Competitive compensation with performance-based incentives.
• Hands-on training in print services and production processes.
• Opportunities for career growth and advancement.
• Supportive, team-oriented work environment.
• Exposure to a variety of creative and business print projects.