Associate Claims Adjuster, Workers Compensation

About the Role

Liberty Mutual is hiring Workers' Compensation Claims Specialists in the Northeast Region. This role involves managing claims, making decisions on compensability, evaluating losses, and negotiating outcomes. The position is remote within Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, or Vermont. Candidates residing within 50 miles of offices in Weatogue, Connecticut, or Westborough, Massachusetts, may be expected to work onsite up to two days per month.

Key Responsibilities

• Manages an inventory of claims to evaluate compensability/liability.
• Establishes action plans based on case facts, best practices, protocols, regulatory issues, and available resources.
• Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability, and damages.
• Assesses policy coverage for submitted claims and notifies the insured of any issues.
• Determines and establishes reserve requirements, adjusting as necessary.
• Refers claims to the subrogation group or Special Investigations Unit as appropriate.
• Assesses actual damages associated with claims.
• Conducts negotiations, within assigned authority limits, to settle claims.
• Performs other duties as assigned.

Requirements & Tech Stack

• Training is a critical component of success, requiring reliable attendance and active engagement.
• Training includes 1 week of travel to the Plano, TX office in January.

Qualifications

• Effective interpersonal, analytical, and negotiation abilities.
• Ability to provide information in a clear, concise manner with an appropriate level of detail.
• Demonstrated ability to build and maintain effective relationships.
• Demonstrated success in a professional environment; success in a customer service/retail environment preferred.
• Effective analytical skills to gather information, analyze facts, and draw conclusions.
• Equivalent to a bachelor's degree may be considered.
• Knowledge of legal liability, insurance coverage, and medical terminology is helpful, but not mandatory.
• Licensing may be required in some states.
• Completion of an assessment related to role skills is required (approximately 35 minutes).