Associate Claims Adjuster, Workers Compensation

About the Role

Liberty Mutual is hiring Workers' Compensation Claims Specialists in our Northeast Region to help injured workers navigate the claims process and return to work with confidence. This role manages a caseload of routine to moderately complex claims, making key decisions on compensability, evaluating losses, and negotiating fair outcomes. You will collaborate closely with claimants, policyholders, attorneys, and partners throughout the claim lifecycle.

This role is remote within the Northeast region. Candidates must reside in Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, or Vermont.

Candidates residing within 50 miles of our offices in Weatogue, Connecticut, or Westborough, Massachusetts, will be expected to work onsite up to two days per month. On-site expectations may evolve based on business needs.

Key Responsibilities

• Manages an inventory of claims to evaluate compensability/liability.
• Establishes action plans based on case facts, best practices, protocols, regulatory issues, and available resources.
• Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability, and damages.
• Assesses policy coverage for submitted claims and notifies the insured of any issues.
• Determines and establishes reserve requirements, adjusting reserves as necessary, during the processing of the claims.
• Refers claims to the subrogation group or Special Investigations Unit as appropriate.
• Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims.
• Performs other duties as assigned.

Requirements & Tech Stack

Training is a critical component of your success, and that success starts with reliable attendance and active engagement. Training will include 1 week of travel to our Plano, TX office in January.

Qualifications

• Effective interpersonal, analytical, and negotiation abilities required.
• Ability to provide information in a clear, concise manner with an appropriate level of detail.
• Demonstrated ability to build and maintain effective relationships.
• Demonstrated success in a professional environment; success in a customer service/retail environment preferred.
• Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent.
• Knowledge of legal liability, insurance coverage, and medical terminology helpful, but not mandatory.
• Licensing may be required in some states.

As part of the application process, you'll complete an assessment related to the skills needed for this role — please allow approximately 35 minutes, although there is no time limit.