(USA) Member Specialist

About the Role

Provides member service and maintains the checkout area.

Key Responsibilities

• Processes member purchases, including payments, returns, refunds, and exchanges according to company policies.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Maintains entrance and exit areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions and locating merchandise.
• Assists members with transporting items.
• Maintains a safe shopping environment by following company safety standards, procedures, and guidelines, including conducting safety sweeps and correcting/reporting unsafe situations.
• Follows proper procedures for handling merchandise, including arranging and organizing merchandise, zoning the area, and identifying shrink and damages.
• Safeguards Sam's Club assets and property by observing and communicating potential criminal activity.
• Maintains required documentation, including paperwork and logs.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assists with training of Member Frontline Services associates on company processes, procedures, new technology/tool functionality, and new program rollouts.
• Provides continuous learning and process improvement opportunities.
• Complies with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with others; identifying priorities and deadlines; carrying out tasks; communicating progress; and adapting to change.
• Embraces differences and creates an inclusive workplace where associates feel supported and connected.
• Works as a team, builds strong relationships, and communicates with impact and positivity.
• Strengthens the team by helping, developing, and mentoring others.
• Maintains and promotes high standards of integrity, ethics, and compliance.
• Acts in a selfless, humble, self-aware, honest, fair, and transparent manner.
• Delivers results while putting the customer first.
• Makes decisions based on reliable information and balances priorities.
• Displays curiosity, a desire to learn, takes calculated risks, and demonstrates courage and resilience.
• Drives continuous improvements and supports others through change.

Requirements & Tech Stack

• Retail experience
• Operating front end equipment (e.g., cash register)
• Working with mobile retail applications

Qualifications

None explicitly listed beyond the requirements above.