Medical Receptionist

About the Role

This role supports the delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, and departments within a Patient Care Unit. It facilitates efficient workflow, supports appropriate technology use, and fosters effective communication.

POSITION HOURS

• Two (2) 12-hour day shifts during the week, 9 a.m. - 9 p.m.
• One (1) 8-hour weekend day shift (either Saturday OR Sunday), 11 a.m. - 7 p.m.

Key Responsibilities

• Processes orders according to guidelines and follows computer downtime procedures.
• Enters and updates information in the computer system to ensure current data and retrieves data accurately.
• Maintains the unit log according to guidelines, makes follow-up appointments, and performs discharge-related clerical tasks.
• Responds to the patient call system and patient requests, providing clear, current information to families, visitors, and staff.
• Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit-specific monitoring devices, and pneumatic tube system to facilitate the flow of communication, equipment, and supplies.
• Orders, maintains, and uses supplies in a cost-effective manner.
• Additional duties may be assigned.

Technical Capabilities

• Customer Service (Novice): Focuses on customer needs and requirements, anticipates needs, remains sensitive to customers, and is responsive.
• Patient Documentation (Fundamental Awareness): Ability to receive and record patient information.
• Telephone Skills (Fundamental Awareness): Knowledge of skills, procedures, attitudes, etiquette, and competencies for successful telephone communication.

Core Accountabilities

• Organizational Impact: Performs routine tasks that may impact team performance with occasional guidance.
• Problem Solving/Complexity of Work: Utilizes discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, established processes, and procedures relevant to the job.
• Team Interaction: Provides guidance to entry-level co-workers.

Core Capabilities

Supporting Colleagues

• Develops Self and Others: Continuously improves own skills by identifying development opportunities.
• Builds and Maintains Relationships: Seeks to understand colleagues' priorities and working styles, and develops relationships across areas.
• Communicates Effectively: Openly shares information and communicates clearly and courteously.

Delivering Excellent Services

• Serves Others with Compassion: Invests time to understand the problems and needs of others to provide excellent service.
• Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns promptly.
• Offers Meaningful Advice and Support: Listens carefully to understand issues and provides accurate information and support.

Ensuring High Quality

• Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
• Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions affecting safety and reports unsafe conditions.

Managing Resources Effectively

• Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches.
• Stewards Organizational Resources: Understands how personal actions impact departmental resources.
• Makes Data Driven Decisions: Uses accurate information and good decision-making to achieve results on time and without error.

Fostering Innovation

• Generates New Ideas: Proposes or accepts ideas to enhance day-to-day operations.
• Applies Technology: Quickly absorbs new technology and understands when to use appropriate tools and procedures.
• Adapts to Change: Remains open-minded to changing plans and incorporates change instructions.

Qualifications

• Education: High School Diploma or GED
• Work Experience: Relevant Work Experience (Less than 1 year)