Field Engineer

About the Role

The Field Engineer will provide engineering support for the sales team, assisting with construction management and after-sales field support. This role requires frequent travel to job sites within a specific territory, based at the sales office in St. Louis. The position involves both field and office work, with extensive formalized training and mentorship to develop skills in CaptiveAire products, troubleshooting, and application engineering processes.

Key Responsibilities

• Estimated 50% to 75% of time spent in the field on job sites.
• Supporting installations and equipment start-ups to ensure high-quality outcomes and adherence to engineering principles.
• Handling complex troubleshooting issues.
• Customer service and coordination with all parties: CaptiveAire team, contractors, engineers, installers, and CaptiveAire Service.
• A combination of field work and data analysis/remote troubleshooting using building management systems (travel required).
• Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions.
• Maintain expert-level knowledge of all CaptiveAire products.
• Work closely with the engineering team, service team, local sales team, and customers to find the best outcomes on installed jobs.
• Be on-site for construction trade coordination meetings and start-ups.
• Review and analyze data gathered from installed equipment to make product improvements, utilizing the CASLink remote monitoring system.
• Use mechanical building design knowledge to review customer applications and suggest improvements in operation.
• Perform 3rd party training for outside contractors on CaptiveAire products.
• Provide reports to the Regional Manager and other teams on customer feedback/challenges, quality, and product improvements/issues.

Requirements & Tech Stack

• Hands-on, technical internship/co-op experience is preferred.
• Must enjoy hands-on product exposure.
• HVAC and/or electrical experience strongly preferred.
• Multi-tasking, problem-solving, and strong communication skills are a must.
• MUST BE A “GO GETTER”!
• Must be able to travel for training.

Qualifications

• 0-5 years of experience.
• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum is preferred.
• If not already completed, expectation of FE Exam completion in the area of study for engineering graduates within 6 months of employment with CaptiveAire.