Wireless Retail Sales Specialist

About the Role

Consumer Cellular is looking for individuals who believe work should be meaningful, relationships come before transactions, and service should feel human. As part of the retail team, you will build relationships, guide guests with patience and expertise, and create moments that turn first-time visitors into lifelong customers.

The wage for this position is between $19.00-$20.00/hour, plus uncapped commission.

This position is classified as modified full-time, with a work schedule ranging from 30 to 39 hours per week.

Key Responsibilities

• Brand Ambassador: Create a welcoming store environment where every guest feels valued. Model positivity, professionalism, and the belief that happy employees make happy customers.
• Relationship Builder: Build meaningful connections with guests and team members through active listening and thoughtful conversation. Focus on building loyalty, not just completing transactions.
• Product and Services Enthusiast: Confidently sell devices, plans, and services, translating technology into simple, real-world conversations. Stay current on promotions, product updates, and tools.
• Account Management: Manage guest appointments and proactively review customer accounts to recommend the best plans and offers. Serve as a problem solver and investigator to ensure accounts are accurate and well-documented.

Requirements & Tech Stack

• High school diploma required.
• Minimum 6 months of retail customer service experience (Wireless sales experience preferred).
• Demonstrated ability to meet or exceed sales goals.
• Experience operating a POS system with strong attention to transaction accuracy.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Flexible availability, including evenings and weekends.
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items.
• Ability to move around the store, assist customers, and maneuver merchandise.

About Consumer Cellular

Founded in 1995, Consumer Cellular is the wireless provider built for Americans 50+. They are trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, backed by 100% U.S. based customer support.

Pay & Benefits Data

• Competitive base pay with potential for shift differential, overtime, and bonus pay.
• Medical insurance (98% company-paid for full-time employee only coverage).
• Dental and Vision insurance (100% company-paid for full-time employee only coverage).
• 401(k) company match of 100% up to 6% of your pay.
• Discounted Consumer Cellular wireless phone plan for employees.
• Paid Time Off (PTO) available following a 30-day waiting period.
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year.
• Flexible Spending Accounts (FSA) for health care and dependent care expenses.
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid).
• Long-Term Disability insurance (100% company-paid).
• Employee Assistance Program (100% company-paid).
• Education reimbursement.
• Employee rewards program.

Pre-employment background check and drug screen is required.