Patient Access Associate
Inova Health
Fairfax, VA0–3 yrs57m agovia LinkedIn
About the Role
Inova Health System is seeking a dedicated Patient Access Associate to join their team at the Inova Fairfax Medical Campus. This is a full-time position, with a schedule of Monday-Friday, 11:30 am - 8:00 pm. The role supports multiple departments.
Key Responsibilities
- Patient Intake, Registration and Documentation: Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.
- Administrative & Technology Operations: Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.
- Case Management Tasks: Notifies case managers and documents referrals.
- Financial Counseling: Provides estimates and collects payments.
- Insurance & Contract Coordination: Verifies basic eligibility and coverage.
- Inquiries & Patient Concerns: Answers routine questions and escalates issues.
- Kiosk: Assists with check-in and troubleshoots basic issues at patient kiosks.
- Patient Communication & Advocacy: Provides appointment and billing information and offers empathy.
- Referrals: Documents and routes referrals.
- Scheduling: Schedules routine appointments.
- Transport: Requests routine transport and confirms details.
- Health Information Management (HIM) Coordination: Flags duplicate records and scans identification.
- Utilization Review Coordination: Flags cases needing review.
- Compliance: Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
- May perform additional duties as assigned.
Requirements & Tech Stack
- High School Diploma or GED.
- Experience with electronic medical record (EMR) and eligibility tools.
- Adherence to Inova Health System's "Service Excellence" standards.
Qualifications
- 1 year customer service experience OR 1 year of experience in a healthcare setting.