Outpatient Pharmacy Technician Trainee

About the Role

Performs a variety of semi-technical and clerical duties related to pharmacy operations.

Key Responsibilities

• Greets patients, members, and other health care personnel in a caring and helpful manner, initiating service transactions using proper forms and processes.
• Refers all inquiries or issues regarding patient-care/consultation to the pharmacist.
• Assists with inputting patient and prescription information to produce labels and aid in the prescription filling process.
• Matches prescriptions with labels, selects the proper drug and quantity, fills the container, applies labels, and presents the completed product to the pharmacist for checking.
• Collects cash, check, or credit card payments for all collectible services.
• Verifies the accuracy of information on all checks and assures valid authorization for all credit card payments.
• Balances monies, checks, and credit card charge documents daily against cash register receipts, reconciling any discrepancies and preparing bank deposits.
• Gathers and computes data and information for health plan, non-plan, special, and routine reports, studies, and statistics.
• Maintains accurate OTC charge schedules and price lists, adjusting changes as needed.
• Orders routine bank supplies for the cashiering area and ensures all equipment in the cashiering area is operating acceptably, advising supervisors of malfunctions.
• Fills, packages, and provides medication.
• Restocks to fixed levels and compounds or repackages following established policies, practices, procedures, or specific instructions and within Federal and State statutes and regulations.
• Orders, receives, stores, returns, credits, and discards drugs and supplies.
• Packs, compounds, reconstitutes, and distributes inventory for issue, transfer, or dispensing.
• Files prescriptions and any transaction documents of pharmacy operations timely and appropriately.
• Accepts responsibility for resolving immediate problems, accomplishing assigned tasks, and reporting irregularities.
• Inspects and maintains the work area and equipment in an organized, clean, safe, and efficient working condition.
• Observes and complies with departmental policies and procedures and organizational house rules, including safety, attendance, proper attire, and continuing education.
• Coordinates and answers incoming phone calls, handling or directing calls to appropriate individuals.

(May perform in hospital setting)

• As trained or qualified, prepares an adequate supply of medication for unit dose distribution.
• Processes Clinic and Hospital Drug Requisitions, receiving, filling, and checking stock levels per schedule.
• Fills and updates unit dose cassettes per determined supply.
• Assists with and/or provides medication (checked by pharmacist), OTC products, or supplies to the correct patient in a helpful and caring manner.
• Picks up and delivers medications and supplies to designated areas or persons per schedule (e.g., unit dose exchange, control substance, floor stock).
• Maintains an appropriate level of drugs and supplies for operations.

Requirements & Tech Stack

• Pharmacy Technician Certification Board (PTCB) certification to be completed within 2 years of hiring.
• Hawaii Pharmacy Technician Certificate of Registration.
• Ability to follow instructions.
• Ability to troubleshoot equipment problems.

Qualifications

• Previous pharmacy experience or experience in a pharmacy technician training program.
• Demonstrated knowledge of and skill in:
• Adaptability
• Customer service
• Oral communication
• Multi-tasking
• Teamwork
• Written communication
• Ability to talk to co-workers, customers, outside vendors, and on the telephone.
• Ability to read, write, speak, and understand English.
• Ability to provide and receive instructions.
• Mathematical ability.
• Attention to detail (e.g., organization, prioritization, proofing).
• Concentration and alertness.

Education

• High school diploma or equivalent related experience.

Preferred Qualifications:

• Completion of a pharmacy technician training program.
• Post high school coursework training.