Entry-Level Patient Concierge Coordinator

About the Role

The Patient Concierge Coordinator will join a team establishing and cultivating a new global service offering at Medpace. This role directly supports patients participating in clinical trials by coordinating travel logistics and reimbursing out-of-pocket expenses. The aim is to provide a positive patient experience by reducing financial burden and coordination efforts related to travel. This position involves coordinating processes between internal Medpace groups and working with the technology team on website and integration enhancements.

Key Responsibilities

• Main point of contact for the patient and clinic nurse to receive and fulfill travel and payment requests
• Work with the client and trial manager to create guidelines and parameters for each new study
• New study set-up activities: add to portal, set-up in finance, generate materials from existing templates, ensure proper regulatory filing and translations
• Onboard the clinic nurse for new sites
• Liaise with patients (or patient’s primary caregiver/family member)
• Coordinate logistics and translation needs with various outside vendors
• Plan for future visit needs and utilize efficiencies
• Track spending and prepare monthly usage financial reporting
• Maintain effective and efficient communication
• May be responsible for other projects and responsibilities as assigned
• Some evening and/or weekend work for patient travel emergency assistance

Requirements & Tech Stack

• Computer literacy and knowledge of Microsoft Office products (e.g., Word, Excel, Power Point)

Qualifications

• Bachelor’s degree
• Experience in a patient-facing role preferred
• Knowledge and experience of global travel logistics, infrastructure and cost drivers
• Knowledge of the pharmaceutical clinical research industry and its impact on patients, including the benefits of this support
• Prior experience of working within a clinical research/healthcare setting
• Spanish speaking is a bonus, however not essential
• Effective time management skills, with a strong ability to manage multiple projects and timelines
• Determined and enthusiastic to embrace an opportunity within a new service
• Team-player with a positive attitude and genuine love to support patients