Customer Service Representative

Customer Service Representative - Weekend Shift

Rogue Fitness

About the Role

As a Customer Service Representative, you will interact with customers to provide and process information in response to orders, inquiries, concerns, and requests about products and services. This is a fully onsite role in Columbus, Ohio.

Weekend Shift Details

• Full-time: 9 AM - 5 PM
• Includes 2 consecutive days off during the week.
• Example Schedule:
• Monday: 9 AM - 5 PM
• Tuesday: OFF
• Wednesday: OFF
• Thursday: 9 AM - 5 PM
• Friday: 9 AM - 5 PM
• Saturday: 9 AM - 5 PM
• Sunday: 9 AM - 5 PM
• Starting pay: $23/hour
• Additional 2.5% premium for Weekend shift.
• $1000 Hiring Bonus: Paid after 90 days of employment, if hired and start working by October 31, 2026, and eligibility requirements are met.

Key Responsibilities

• Customer Interaction & Communication: Directly engage with customers across multiple channels—including phone, email, digital messaging, and face-to-face—to answer inquiries, address concerns, and process requests promptly.
• Order & Request Processing: Accurately process, enter, update, and audit customer orders.
• Issue Resolution: Investigate, analyze, and resolve customer complaints efficiently while maintaining professional composure.
• Account & Data Management: Maintain precise customer records by accurately documenting all interactions, inquiries, complaints, and follow-up actions in the database.
• Cross-Departmental Coordination: Collaborate and communicate with internal teams (e.g., leadership, operations, etc.) to resolve complex issues and follow up on pending customer requests.
• Onsite Attendance: Maintain regular, predictable, and punctual in-person attendance at the designated work location during scheduled hours. Overtime may be required based on business demand.

Requirements & Tech Stack

• Customer Focus: Actively listen to customer needs, demonstrate empathy, and remain dedicated to delivering prompt, high-quality service and effective solutions.
• Effective Communication: Must be able to communicate information clearly, concisely, and professionally in both verbal and written interactions across phone, email, and face-to-face channels.
• Problem-Solving & Analytical Thinking: Use critical and analytical thinking skills to assess complex customer inquiries or complaints, identify root issues, and determine logical, efficient solutions.
• Attention to Detail & Accuracy: Maintain thoroughness and precision when processing orders, managing customer accounts, and recording interaction details in database systems.
• Interpersonal & Team Collaboration: Build positive working relationships with customers and collaborate seamlessly with internal departments to coordinate resolutions.
• Adaptability & Stress Tolerance: Maintain composure, professionalism, and focus when navigating challenging customer interactions or handling high-volume workloads in an onsite setting.
• Resourcefulness: Demonstrate initiative in utilizing system data, training resources, supervisors, and internal collaboration to efficiently locate information to resolve inquiries.
• Productivity & Time Management: Demonstrate the ability to multitask effectively while consistently meeting call time requirements and overall productivity metrics.
• Technical Skills: Operate computer systems and standard workplace software efficiently to execute daily workflows.
• Physical Requirements:
• Workstation & Activity Level: Sitting or standing at a designated workstation for 8 or more hours per day, while frequently traversing the facility for training, meetings, collaboration, and operational support.
• Manual Dexterity & Equipment Usage: Constantly operates a computer, keyboard, mouse, and phone system, requiring precise motor skills and repeated movements of the hands, fingers, and wrists.
• Lifting & Materials Handling: Occasionally lifts, carries, or moves office supplies and products weighing up to 80lbs.

Qualifications

• High school diploma or GED required.

Benefits

• Pay-on-demand via Rain
• Semi-annual bonuses
• The Revolution Fund
• Onsite gym with free group classes
• Healthcare
• 401k
• And more.