Landscape Account Manager

About the Role

We’re seeking a motivated, relationship-focused Account Manager who enjoys working with clients, solving problems, and helping properties look their best. In this role, you’ll manage a portfolio of commercial properties, serve as the primary client contact, help ensure quality service, and identify opportunities for landscape enhancements and account growth.

Key Responsibilities

• Manage relationships with commercial landscape maintenance clients
• Conduct routine property walks and proactively address quality concerns
• Communicate client expectations and property needs to production teams
• Monitor landscape health, irrigation concerns, seasonal needs, and overall property appearance
• Develop recommendations and estimates for landscape enhancements
• Present enhancement opportunities and secure additional work
• Resolve service concerns promptly and professionally
• Support contract renewals and maintain strong client retention
• Manage account revenue, profitability, and customer satisfaction goals
• Build strong relationships with clients and internal teams while learning and applying landscape industry best practices

Requirements & Tech Stack

• Valid driver’s license
• Company vehicle, laptop, and phone

Qualifications

• Prior experience in commercial landscape maintenance is preferred, but not required
• Experience managing customer relationships, accounts, properties, or service-based clients is a plus
• Experience in sales, estimating, account management, property management, or a related field is beneficial
• Working knowledge of landscape maintenance practices, irrigation, plant health, and seasonal services is preferred
• Ability and willingness to learn the landscape industry and develop knowledge of horticulture, irrigation, and maintenance practices
• Ability to conduct property inspections and recognize quality and service concerns
• Strong client communication and relationship-management skills
• Ability to collaborate effectively with field and production teams
• Strong organizational skills with the ability to manage multiple properties, clients, and priorities
• Proactive problem-solving approach and strong attention to detail
• Comfortable identifying opportunities to improve properties and grow customer accounts

Benefits

• Competitive salary with quarterly and annual bonus opportunities
• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid vacation and holidays
• Professional development and career-growth opportunities
• Family-oriented culture backed by the resources of a national organization