Associate CNC Field Service Engineer

About the Role

The Associate Field Service Engineer will be responsible for providing onsite repair, troubleshooting, and maintenance services for CNC’s and related peripheral equipment. This role reports to the Rochester Hills, MI office and will support customers in the state of Michigan.

Key Responsibilities

• Provide maintenance and troubleshooting for CNCs, servo, spindle drive, and motor products.
• Investigate customer complaints and perform analysis to determine the cause(s).
• Operate with consistent support of Supervisor/Manager.
• Actively participate in on-the-job training and classroom instruction.
• Understand and promote the company goal of exceeding customer expectations.
• Report quality problems to the appropriate manager/supervisor.
• Control inventory as assigned.
• Learn service operations, procedures, and policies, including timely and accurate submission of required paperwork.
• Maintain all company-provided equipment, including tools.
• Travel as required within company-provided directions and guidelines.
• Travel to customer sites with some overnight travel.
• Able to travel by airplane for training purposes/meetings as needed.
• Supervisor/Manager provides detailed instructions and screens assignments to ensure a proper match for the Service Engineer’s level of expertise.
• Appropriate diagnosis, repair, and parts needs will be discussed with the Supervisor/Manager.
• Frequently work with a more senior-level Field Service Engineer.

Requirements & Tech Stack

• High School Diploma or GED.
• Ability to transport equipment and parts (weighing up to 75 pounds) to customer locations.
• Ability to diagnose issues and effectively solve problems.
• Ability to evaluate, select, and adapt engineering solutions to meet application requirements.
• Ability to quickly learn and apply new technologies, concepts, and methodologies.
• Excellent communication skills, including written and verbal presentation of technical information.
• Ability to diagnose issues and effectively use diagnostic tools.
• Flexibility in traveling 80% - 90% to customer sites.
• Must have or be able to obtain a valid driver’s license and be able to legally operate a rental vehicle in the U.S. and Canada for business travel.

Qualifications

• Associate’s or bachelor’s degree in Electronics or Mechatronics, Technical Trade School graduate, and/or relevant work experience in a related field.
• Two years of relevant experience in a technical customer support or field service environment.
• Previous CNC exposure or experience.