Service Coordinator

About the Role

The Service Coordinator is a critical support role to the Service Manager and Service Technicians, ensuring strong planning and coordination for all service inspection and repair activity. This position serves as the liaison between customers and other Hiller team members to coordinate schedules, materials, and ensure the proper documentation of work performed.

Pay Range: $28.00/hour-$38.00/hour

Work Location: Ideally Van Nuys, CA; Orange will also be considered.

Key Responsibilities

• Responsible for direct coordination and management of daily schedules and planning of field service technicians, performing services of Inspections, Maintenance, Testing and Repair of Fire and Life Safety Systems.
• Communicate and resolve issues with customers and personnel regarding the scheduling of inspection work.
• Monitor technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.
• Alert management of potential problems resulting from customer or field complaints and work to resolve.
• Review all completed jobs and verifying inventory of service technicians and cost materials to jobs appropriately during the job closure process.
• Maintain and process inspection documentation as required during the job completion process.
• Track and address all jobs that are reopened due to missing information.
• Stay up to date on work progress, customer relations, field personnel relations, material administration and other matters affecting service operations.
• Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/regional management.
• Communicate to the sales teams when a quote is needed that was identified during an inspection.
• Serve as the point of contact for all 3rd party portals (IROL, etc.).
• Ensure work order extensions are requested in customer portals as required.
• Provide optimal route planning when scheduling to ensure efficiency, reduce travel time, cost, and distance.
• Identify customers where we are not currently performing on all service lines and communicating with sales team the opportunities for additional service line sales.
• Complete special projects as required.
• Develop positive and ongoing relationships with customers and team members.
• Other duties as assigned.

Requirements & Tech Stack

• Dispatching personnel to customer job sites.
• Communicating with clients.
• Providing guidance to field service technicians.
• Use of 3rd party portals (e.g., IROL).

Qualifications

• Passion for fire protection and safety.