Sales Assistant

About the Role

Greenheck Group is seeking a Sales Assistant to provide daily support to the sales channel.

Key Responsibilities

• Provide daily sales channel support via email in a timely manner.
• Answer rep and customer inquiries regarding order status, shipping, returns, credits, additional billing, and order changes.
• Effectively communicate with reps and customers, remaining calm and resilient in high-pressure situations.
• Process Return Goods Authorization (RGA's), order changes, and cancellations, logging requests in CRM database.
• May provide reports such as late ship reports, packing lists, invoices/acknowledgements, motor data sheets, QD stock notifications, order status, and expected ship dates.
• Support coverage on switchboard and front desk responsibilities.
• Participate in rep and customer visits as required.
• Provide excellent customer service by answering and directing incoming phone calls on the main switchboard.
• Greet and assist visitors.
• Manage ordering and stocking of office supplies.
• Coordinate and manage lunches for customer site visits, QBR's, and executive visits.
• Coordinate with internal teams on rep inquiries, ensuring timely and accurate resolution, and escalating when necessary.
• Support special design requests and pricing adjustments, coordinating with relevant departments for resolution.
• Perform other miscellaneous duties as required.

Requirements & Tech Stack

• Intermediate computer skills (e.g., CAPS, SAP, CRM, Microsoft Office programs).
• Basic understanding of sales channel policies.
• Basic knowledge of customer-facing systems (My Account, Greenheck.com).

Qualifications

• 0-2 years of relevant work experience required.
• Strong communication, multi-tasking, time management, and organizational skills required.
• Ability to maintain a positive, patient attitude and thrive in a fast-paced environment with high attention to detail.
• High school diploma or GED required.
• 2 Year / Associate Degree preferred.
• Minimum travel is required.
• This is an on-site role.
• Position will be moving to the Rocky Point FL location in 2027.

Compensation

• Starting base pay range: $22.04/hour - $27.22/hour (may vary based on job-related knowledge, skills, experience, and performance).

Benefits

• Health & Family Support
• Financial Security
• Learning & Development
• Rewards & Recognition
• Wellbeing & Mental Health
• Work-Life Balance
• Fun Perks